Hardware assets

The Hardware Assets workspace gives you access to all of the asset records imported into Asset Manager. From here, you can view all details about an asset record, as well as manage those records. To view dashboards of this same data, do so from the Home workspace—for details, see Dashboards.

Use the Hardware Assets workspace to:

Categorize your assets by type and subtype. Available types include: Computer, Consumable, General Asset, Infrastructure, Mobile Device, and Peripheral Device. For each of these types (other than Consumable), you can also specify a subtype if needed.

Software assets don't display as an asset type in the Hardware Assets workspace. Create and manage them instead from the Software Assets workspace. For details, see Software assets.

View assets in multiple ways by selecting from the saved searches drop-down above the asset list.

Find specific assets by using the Show Filters drop-down and the Search box above the asset list, then clicking Search icon.

Convert an unmanaged device to a managed one. For details, see Managed and unmanaged devices.

Select an asset in the list view, then click one of the links at the top of the list to do the following:

Check In – Check the asset into a storage space and add this record to both the Locations and Stock Management workspaces for tracking. Once an asset is checked in, you can transfer it at a later date to a new storage space by clicking Transfer Stock. For details about storage spaces, see Locations and storage spaces and Stock management.

Create Disposal – Dispose of an end-of-life asset. For details, see Asset disposals.

Assign User or Assign Location – Assign the asset to a user or location. Note that when assigning a user, the drop-down shows both the unique login ID and display name of each user in your system.

Assign Financial Owner – Specify the organizational unit that requested the purchase of this asset.

To manage any existing Service Manager CI items after importing them into Asset Manager, the Asset Administrator must first generate a unique identifier, or asset ID, for each one in the Hardware Assets workspace. For details, see Asset quick actions.