Getting Started with Ivanti Password Reset

Please note that Windows 10 users will only be able to access the Password Reset and the Unlock Account buttons from the log on screen, and not from the lock screen.

This document describes how to enable password resets in Identity Director, based on three scenarios:

  • By using a private e-mail address of the user.
  • By using security questions.
  • Optionally, you can:
    • limit the number of attempts to answer the security questions correctly;
    • manage password reuse;
    • add verification code validation in scenario 1 and 2. This adds an extra check to authenticate the user who requests a password reset.

Building Blocks are provided with sample services for Identity Director and Run Books for Ivanti Automation.

While this guide and the provided Building Blocks focus on Password Reset, much of what is described here also applies to Unlock Account.
If you create a Run Book that uses the Unlock user account property of the Manage Active Directory User action in Ivanti Automation, you can adapt the desired services in the Building Block Password reset for Ivanti Identity Director to invoke that Run Book.