This section provides information about configuring LPM to work with Event Manager. For more detailed information, refer to the documentation provided with LPM.
There are two basic steps to designing an LPM workflow to integrate with Event Manager:
You also need to create the appropriate LPM listener.
Event Manager provides a web service for LPM to use to integrate back to Service Desk or Asset Manager, so make sure that all of the end points in your LPM workflow end with a web service action. The following procedure describes how to set up communication with an LPM web service action.
Event Manager provides two modes of operation: a faster, synchronous Send event that processes the event when it is received, and a more efficient asynchronous Post event that is queued until the Event Service next polls.
The LPM web service action enters values into the Event Management module's Event table in the Service Desk or Asset Manager database. These entries are then processed by Event Manager. The first few web service field mappings you configure above enable Event Manager to identify the appropriate instance of a Service Desk or Asset Manager process (for example, which specific Incident the event relates to). The Parametern mappings above enable you to pass configurable information from LPM to the Event table, which can then be mapped in Event Manager to specific Service Desk or Asset Manager attributes.
For technical information about the Event Manager web service methods, see http://server/instance.EventManager/EventLog.asmx on your Service Desk or Asset Manager system.
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