Desktop Integration

This document describes the processes involved in setting up Desktop Integration with Service Desk or Asset Manager. The different desktop management systems are documented separately, so that you can choose the relevant section of the document depending upon which desktop management system you are using.

There is also a general section which describes how you import configuration item data into your Service Desk or Asset Manager database, and finally, how to link to external applications.

Desktop Integration enables you to interactively manage users’ computers using the remote tools, inventory information and so on that are provided by Ivanti Endpoint Manager or similar desktop management systems. For example, if you are using Endpoint Manager, when you log an Incident, you can view the latest inventory from the Endpoint Manager database and, if necessary, use Endpoint Manager remote tools to resolve the incident.

Before you configure Desktop Integration, we recommend that you set up your desktop management software on your client computers.