Enabling the Request Service link

The steps outlined in Stages of maintaining the Service Catalog add services to the service Catalog and publish them to the appropriate people. The steps described in Enabling the Service Catalog in Self Service and Adding a shortcut to Service Catalog then enable users to see the services that are available to them.

In this section, you learn how to enable users to request the services that are available to them, by associating each service with a process. When a service that is in the Service Catalog has a process (and optionally a template) associated with it, a Request Service link appears in the Service Catalog in Web Access for that service.

This means that to make the Request Service links appear in the Service Catalog, you need to associate a process with each service that you want your users to be able to request. You may need to add the Process (and Template) fields to your Service windows before you can do this.

The procedures in this section enable users to request services directly, one at a time. If you want your users to request services by adding the services to a Shopping Cart and then requesting them all together, you need to complete this section followed by the procedures in Enabling the Shopping Cart.

To add the Process and Template fields to the Service windows:
  1. In Window Manager, open the appropriate Configuration Management\Configuration Item window.

There are separate objects for each CI Type, such as Configuration Management\Workstation. Also, the Service and Asset windows are found under the Asset Management branch.

  1. From the Attributes tree, add the Lifecycle relationship to the window.

Lifecycle is the internal name for the object that stores the process name.

  1. From the Attributes tree, add the Template relationship to the window.
  2. Name the fields Request Lifecycle and Request Template.
  3. Arrange the fields on the window as required, then click .
  4. Repeat for the windows for the other services that are provided using Service Catalog.

The Request Service link appears in the Service Catalog in Web Access for services that have processes associated with them. You associate processes with a service using the Configuration Management component.

To associate a process with a service:
  1. Start the Configuration Management component.
  2. In the Configuration Items tree, select the service that you want to associate a process with, then in the Actions list, click Modify Configuration Item.
    The window for the CI appears.
  3. In the Request Lifecycle list, select the Request Management process that you want to use when a user requests this service using Service Catalog.
  4. Optionally, in the Request Template list, select the Request Management template that you want to use to populate some of the fields on the Request window when a user requests this service using Service Catalog.
  5. Click .
    The changes are saved, and the Request Service link appears in Service Catalog for this service.
  6. Repeat for the other services.

When a user clicks the Request Service link in Service Catalog, the initial window for the process associated with the service appears, with the following fields completed:

You can use Templates and Copy Rules to populate other fields on the window automatically. For more information, see the Designer Guide.