Trying to locate a device

The Mobile Device pane contains a Geo locations list that displays a history of geo locations identified for the device based on geo location data transmitted to Ivanti. The related list also has a map feature to show you a map view of the geo location point. This list is especially helpful when users report a lost or stolen device. The geo location history can show you the locations of the device during the device’s most recent connections to Ivanti.

Notes:

•This feature uses the database fields common.location and common.location_last_captured_at, and these fields are not included in the list of default fields that ServiceNow imports. To add these fields, see Changing which Ivanti Core fields ServiceNow imports.

•The ability to pull device location data into ServiceNow is dependent on Ivanti Core’s ability to pull device location. If the Privacy Policy applied to the device is set to not record device location or the user is not allowing sharing of their location data, then ServiceNow will not show any location data.

•Ivanti Core 7.5 returns location data recorded for a device in reverse order, meaning that in ServiceNow, the value for latitude is actually the longitude for the device, and vice versa. This issue invalidates the built-in Google Maps link. This issue does not exist in later versions of Ivanti Core.

•For Ivanti Neurons for MDM, you must place a check mark in the Collect location data check box to enable device location. See Connecting to and configuring Ivanti Core or Ivanti Neurons for MDMFor Ivanti Neurons for MDM, check the Collect location data box if you want to be able to use the geo location features on devices. Note that the Ivanti Neurons for MDM instance itself may not be collecting location data, so geo location features may not be available even if you check the Collect location data box.

To view geo locations for a specific device, access the Device Details pane as described in Viewing information about a specific device, and then examine the Geo locations panel at the bottom of the Device Details pane.