Wiping a Device

The wipe action allows an administrator to remotely unenroll and remove data from a device. A device wipe may perform differently depending on the OS type and enrollment type of the device.

ClosedAndroid or iOS Devices

ClosedAIDC Devices


Factory reset the device, and remove printer device server connection information and certificates and network connection information. This does not remove the printer from the inventory.

To perform a remote device wipe on a printer device

1.From the Printer Inventory tab, click the name of the printer you want to wipe.
The Printer Details page appears.

2.Click the Wipe button at the top of the page.

3.Confirm that you want to wipe the device.