- If an Access Point Becomes Unavailable
There is a problem with an access point. The access point may have been operational earlier, but is unavailable now. You should investigate the machine on which the access point is installed to see if the machine shut down, lost its connection to the network, or encountered another problem that makes the access point unavailable.
- If No Access Points Are Available
On-premises customers should check the Event Viewer for messages that can pinpoint Access Point issues. Hosted customers can verify that the Access Points are properly registered and credentials provided by Cherwell are correct in the settings utility.
- If Web Components Are Not Registered
If you install CAM in a TLS environment, the web applications may not get properly registered with Internet Information Services (IIS) and you must register them manually.
- Adding an Internet Proxy to the Hosted Access Point
Hosted customers can configure an internet proxy between the CAM Access Point and the hosted database. You must have a valid internet proxy and the ability to update the Windows registry on the machine where the CAM Access Point is installed.
- Communicating with an Access Point via SSL
On-premises customers may need to register SSL certificates not signed by a common Certificate Authority.
- Hiding Available APIs
In some cases, on-premises customers may want to hide supported SOAP operations when accessing the Clientservices.asmx file.