Use Attachments

You can add attachments to emails, as a knowledge source, records, or document repositories.

In CSM, attachments can be used with:

  • Email: Add an attachment to an email sent from CSM.
  • Knowledge: Add an attachment as an Attachment Knowledge Source that can be accessed through a knowledge search. For more information, see Search Knowledge.
  • Records: Add an attachment to a Business Object record.
  • Attachment Manager: Add an attachment directly to the Attachment Manager.
  • Document Repository: Add an attachment to a document repository within the Attachment Manager.

When working with attachments, users can: