Search Knowledge

Use the following tools to search Knowledge sources. Results display in order of Relevancy ranking. This means the records most likely to be relevant to your search string display at the top of the results by default.

• Knowledge Pane: Search all Knowledge sources from a pane in the CSM Desktop Client main window.
• Quick Search Widget: Search KAs from the Quick Search widget.
• Quick Search in Task Pane: Search KAs from the Task pane in the CSM Desktop Client main window.
• Solution Search: Search for KAs from any Business Object record.
• Portal Search: Search for KAs in the CSM Portal using a site's configured search.