In addition to Reports, CSM provides a variety of tools to help summarize data and analyze metrics. These tools include:
- Dashboards/Widgets: Dashboards can display summary information through data-driven Widgets (such as Chart, Gauge, and Matrix Widgets).
- Search Groups: Saved Searches can be used to locate one or more records that meet specific criteria.
- See Using Grids for information on sorting, filtering, and grouping the results, as well as printing and exporting this data.
- Visualizations: Visualizations can be used to view, print, or export the relationships between Configuration Items (CIs), personnel, and other related records.
- Exported Grids: You can export Grids that contain various types of data to multiple formats, such as .csv and Excel.