Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Initially Configuring Service Manager

Service Manager has a built-in wizard to help you set up the application to meet your organization's needs. Before you begin, though, it's important to understand your organizational structure, workflows, and security and network constraints. This section describes what information you'll need and how to use the wizard to perform the initial configuration for Service Manager.

•Planning Your Deployment

•Defining Your Organization

•Tracking Licenses

•Setting Up the Application

•Working with Users

•Setting Up User Login

•Setting Up Email

•ISM-EPM Connector

•Importing and Exporting Data

•Working with Web Service Script Integration

•Working with Event Management

•Working with Service Availability Management

•Integrating with the SolarWinds® Log & Event Manager

•Configuring SAP® Integration

•Configuring the Salesforce.com Integration

•Working with Localization

•Customizing the Responsive User Interface

•Working with Global Constants

•Setting Up Hours of Operation

•Configuring Search

•Setting Up Surveys

•Using the Clipboard Data Plugin

•Importing Knowledge Articles from Other Systems Using the Knowledge Uploader (Knowledge Import Tool)

•Working with Currencies

•Using the ISM Development Project

•FedRAMP Configurations

•Rest API