Service Manager

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This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Initially Configuring Service Manager

Service Manager has a built-in wizard to help you set up the application to meet your organization's needs. Before you begin, though, it's important to understand your organizational structure, workflows, and security and network constraints. This section describes what information you'll need and how to use the wizard to perform the initial configuration for Service Manager.

Planning Your Deployment

Defining Your Organization

Tracking Licenses

Setting Up the Application

Working with Users

Setting Up User Login

Setting Up Email

ISM-EPM Connector

Importing and Exporting Data

Working with Web Service Script Integration

Working with Event Management

Working with Service Availability Management

Integrating with the SolarWinds® Log & Event Manager

Configuring SAP® Integration

Configuring the Salesforce.com Integration

Working with Localization

Customizing the Responsive User Interface

Working with Global Constants

Setting Up Hours of Operation

Configuring Search

Setting Up Surveys

Using the Clipboard Data Plugin

Importing Knowledge Articles from Other Systems Using the Knowledge Uploader (Knowledge Import Tool)

Working with Currencies

Using the ISM Development Project

FedRAMP Configurations

Rest API


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