Workspace Index - Admin

This section lists the default workspaces that are included with the Service Desk console for Administrator user role.  This does not include the workspaces in the Configuration console.  For a list of workspaces in the Configuration console, see Configuration Menu Index.

Workspace Name Default Roles Documentation Link
Account Admin Entering Account Information
Agent Skill

Admin

Configuring Agent Voice Settings
Analytic Metrics Admin About Analytic Metrics
Asset Data Mapping Admin Viewing and Managing Asset Data
Attachment Admin Working With Attachments and URLs
Authentication Provider Admin Working with ADFS/SAML
Business Value Modeling Admin Business Value Modeling
Calendar Item Admin Configuring the Change Calendar
Client Admin not documented as of 10/12/15
CMDB Import Configuration Admin not documented as of 10/12/15
Component ConM, DA, DM, IM not documented as of 10/12/15
Computer Configuration PM, RelM not documented as of 10/12/15
Computer Provisioning Task - Legacy Admin, ChM, ConM, SDA, SDM not documented as of 10/12/15
Configuration Item ConM, DA, DM, IM not documented as of 10/12/15
Contact Group Admin Using Contact Groups
Contact Store Admin Using the Contact Store
Department Admin, SDACL Working with Departments
Discovery Settings DM, IM not documented as of 10/12/15
Email Admin, KM, PM, SDA, SDM, SDACL, SDACM

Setting Up Email

About Email Processing

Email Config Admin

Working with Email Servers

Working with Email Inboxes

Email Object Name Mapping Admin Using the Object Name Mapping Tab
Employee Admin, PM, SDA, SDM, SDACL, SDMCL Working with Employees

Employee Team

ChM, PM, RelM, SDM, SDMCL Working with Teams

EmployeeTeam

Admin Working with Teams
Encryption Key Admin Working with Encryption Keys
Event Admin, DM Configuring Event Management
External Contact Admin Working with External Contacts
External Login Admin Viewing a List of Users with External Logins
FRS Approval Status Keyword Admin Using the FRS Approval Status Keyword Tab
Ivanti Release Package Admin Using the Ivanti Neurons for ITSM Development Project
Ivanti Release Project Admin Using the Ivanti Neurons for ITSM Development Project
Ivanti Transaction Detail Admin Using the Ivanti Neurons for ITSM Development Project
Ivanti Transaction Set Admin Using the Ivanti Neurons for ITSM Development Project
Identity Store Admin Using the Identity Store
Inbox Admin Working with Email Inboxes
Integration Admin How Data Integration Works
Integration History

Admin

Viewing the Integration Status and History
Integration Log Admin Viewing the Integration Log
Integration Queue

Admin

Viewing the Integration Status and History
Integration Trusted Host Admin Setting the Trusted IP Addresses
LDAP Import Log Admin Viewing the LDAP Import Log
Logging Configuration Admin Viewing the Logging Configuration
Logs Admin Working with Logs
Metadata Validation Config Admin Working with Metadata
Metadata Validation Run Admin Working with Metadata
Mobile Device Management Admin not documented as of 10/14/15
My Item Status Admin Adding a Status to the My Items Table
Notification Admin Working with Notifications

Org Unit

Admin, ConM, DA, DM, IM, LM Working with Organization Charts
Patch Log Admin Viewing the Patch Log
Public Key Admin Working with Encryption Keys
Run Program / Export History Admin Using the Run Program for the Remote Host
Schedule Entry Admin, ChM, ConM, DM, IM

About the Schedule Entry and Scheduled Jobs Workspaces

ScoreCardConfig Admin Using the Score Card
Search Admin, ChM, ConM, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL, SSCL Using Search
Security History Admin Working with Security History

Service

E, PM, RelM  
Services SO  
Skill Admin Customizing Your Voice-to-Ivanti-Neurons for ITSM Integration
Survey Metric View Admin Working with the Survey Metric View
Task Assignment Status Keyword Admin Using the Task Assignment Status Keyword Tab
Tenant Email Mailbox Mapping Admin Using the Field Mapping Tab
Tenant Email Subject Line Admin Using the Ignore a Message with Subject Tab
Transaction Audit Log Admin, SDM About the Transaction Audit Log
Truncate Body Rule Admin Using the Truncate Body Tab
Trusted Sender Domain Admin Using the Trusted Sender Domain Tab
URL Workspace Content Admin Adding a Workspace that Displays HTML Content
Validation Results Admin Viewing Validation Results
Voice - Agent Group Admin Configuring Group Voice
Voice - Not Ready Reason Admin Customizing Your Voice-to-Ivanti-Neurons for ITSM Integration
Voice - Skill Group Admin Configuring Group Voice
Voice - Synch Status Admin Configuring Group Voice
Voice - UI Supported Language Admin Customizing Your Voice-to-Ivanti-Neurons for ITSM Integration
Voice Activity Log Admin Viewing the Voice Activity Log

Role Legend

Admin - Administrator

ChM - Change Manager

ConM - Configuration Manager

DA - Discovery Analyst

DM - Discovery Manager

E - Executive

G - Guests

H - Help Desk Demo

IM - Inventory Manager

KM - Knowledge Manager

LM - License Manager

PPM - Portfolio Manager

PrbM - Problem Manager

PrjM - Project Manager

RelM - Release Manager

RepM - Report Manager

SS - Self Service

SSM - Self Service Mobile

SO - Service Owner

SDA - Service Desk Analyst

SDM - Service Desk Manager

SDACL - Support Desk Analyst for Call Log

SDMCL - Support Desk Manager for Call Log

SSCL - Self Service with Call Log