Installing the Reporting Feature

•About Installing the Reporting Feature

•Where to Install the Reporting Feature

•Installing the Reporting Feature

About Installing the Reporting Feature

Neurons for ITSM deployments can have multiple reporting tenant instances. To use the reporting feature in a multi-tenant environment, we highly recommend that you install a separate Microsoft SSRS instance for the reporting feature only. For example, a deployment may have one reporting server for the production instance of the tenant and another reporting server for the staging and UAT instances of the tenant. See Enterprise Production Deployment.

Where to Install the Reporting Feature

Where you install the reporting feature depends on which deployment you have chosen. See Neurons for ITSMNeurons for ITSM Deployment Overview.

•For the Demonstration or Proof-of-Concept Deployment, you install the reporting feature onto the Neurons for ITSM database server, after you have installed Neurons for ITSM.

•For the Minimum Production Deployment , you install the reporting feature on the Neurons for ITSM database server.

•For the Enterprise Production Deployment, you can install the reporting feature on the Neurons for ITSM database servers or on a dedicated reporting server. See Reporting Services Deployment Options.

Installing the Reporting Feature

Before you begin, ensure that you have met all of the prerequisites for installing the Neurons for ITSM reporting feature. See Installing Neurons for ITSM Reporting Feature. In particular, be sure that Microsoft SSRS is installed and running. See Checking if Microsoft SSRS is Installed.

If you are using SQL 2016 or higher, ensure that you install Microsoft Report Builder manually.

Prerequisite:

•Install the prerequisite installer using Ivanti Service & Asset Manager Prerequisite.exe.

The Ivanti Service & Asset Manager Prerequisite.exe installs the essential software that is required for running the system Configuration Wizard tool.

To install the reporting feature, do the following:

1.Access the installation folder on the Software product CD or zip file and run ReportingServices.exe. Right-click and select Run as Administrator to ensure proper installation.

2.Select Install at the prompt. Installation of the prerequisite software can take several minutes. If you are prompted to restart the system, click Yes. The system displays the Welcome dialog box. The installer checks for space and other requirements before displaying the Next button.

3.Click Next. The system displays the License Agreement dialog box.

4.Select I accept the terms in the license agreement and click Next. The system displays the Destination Folder dialog box.

5.Click Next to accept the default installation folder, or click Change... and select a different folder.

6.Click Next. The system displays the Ready to Install the Program dialog box.

7.Click Install. The system begins installing the Neurons for ITSM reporting feature and displays a status dialog box showing the installation progress over the next few minutes.

8.Go to Configuring the Reporting Feature for instructions about using the System Configuration Wizard.