New Features
Legend
| A | This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers. |
| C | This feature is immediately available to all customers but must be specifically configured. |
| M | This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti Marketplace. |
| N | This feature immediately available to new installations and not to existing customers. |
| P | This feature is restricted to, and relevant for, on-premise deployments only. |
| S | This feature is restricted to, and relevant for, cloud deployments only. |
Ivanti Neurons for ITSM - Administrator and User Help Beta Access Process
To access the Beta features within your staging environment, you need to activate them using one of the following two methods within the application:
•Global Constant: Change the required Global Constant value to True to activate the feature. It is worth refreshing the application once this change has been saved to ensure it is active and visible in the UI.
Or
•Configuration Change: This requires a service request to be raised for your staging environment to activate the feature.
| a. | Create a service request to add the feature to your staging environment. |
| b. | Provide the name of the feature to be activated in the support request for your staging environment. |
The Beta features are only available within the Staging and UAT environments.
Release 2024.2
|
Feature |
Description |
* |
Topic Link |
|---|---|---|---|
|
AITSM |
With Ivanti's AITSM Generative-AI capabilities, IT Support and Service Desk Analysts can improve their efficiency by reducing manual effort in summarizing incidents and tickets, and generating knowledge base articles. |
C |
|
|
Modern Survey |
Modern Survey is the enhanced and improved survey feature for gathering and evaluating customer feedback. The Modern Survey feature comes with modern aesthetics, responsive design, and real-time preview, ensuring optimal usability across all devices. |
C |
|
| HR Case Survey |
A survey feature is now available for the HR Case business object. The survey feature enables customers to return feedback for HR Case records they are associated with. Survey metrics data is also available to view in the Survey Metric View workspace for all HR Case surveys that are returned. |
C | HR Case Survey |
|
Neurons Bots Integration for ITSM |
The Ivanti Neurons Bots integration allows Neurons Bots defined on an Ivanti Neurons tenant to be executed from within Neurons for ITSM. This integration is provided in the form of a new Quick Action that enables users to configure the inputs required by the Neurons Bot, so that they are automatically populated from the current business object context at run time. |
C |
|
|
Quick Links (Self Service) |
Enhanced editing features for Quick Links are added in the Page Settings editor. Use Quick Links to display useful links to Business Objects, workspaces or web pages. Quick Links can be displayed in your page design as lists, tiles or a carousel. |
C |
|
|
Exporting archived data into readable format |
The Retrieve Archived Data page enables exporting of archived data in standard readable formats. The displayed data columns in the report are customizable and support advanced filtering and search capabilities. |
C |
|
|
Exporting and Importing Page Setting and Global Setting Templates |
Administrators can create reusable templates by exporting and importing page layouts, settings, widgets, and module information. This helps to easily modify widgets, settings, and properties. Additionally, you can export and import changes to Global Settings, such as altering the page layout, editing, or removing the logo, adjusting primary and secondary buttons, and more. |
C |
|
|
Knowledge Feedback and Ratings |
Self Service users can mark knowledge articles as helpful, provide feedback and ratings, and also view the average ratings of each knowledge article. However, the Administrator should enable the settings to add ratings and feedback in the knowledge workspace. |
C |
|
|
Additional Settings in the Service Catalog Workspace |
The Service Catalog workspace enables you to activate the following features: •Submission Dialog Box for Mobile •Submission Dialog Box for Desktop •Add to favorites •Share as Service Catalog •Save for later |
C |
|
|
Five Quick Actions marked as deprecated |
Five Quick Actions have been marked as deprecated prior to their actual removal scheduled for ITSM release 2024.3.
New Quick Actions cannot be created from deprecated action types. Existing Quick Actions can still be edited, but can cause error/warning messages to appear.
We recommend that customers discontinue use of these Quick Actions now, ahead of their removal in the future release. Please see the Topic Links alongside for a list of the five affected actions. |
A |
Create a Recognition Rule Action Send Mobile Notification Action |
|
Configuring Trusted Agent with PowerShell |
Workflows and tasks can be automated through trusted agents to receive and process requests using PowerShell scripts. |
C |