Configuration Items

This chapter covers setting up and maintaining configuration items (CIs). CIs are the items that your service desk provides support for. You can find out about:

• Configuration item types
• Creating configuration items (CIs)
• Queries, processes, and CI structures from CIs
• Version control
• Managed version control
• CI structures
• Impact analysis
• CI exception reports

For information about CI Consolidation and Graphical Viewer, see the separate (English-only) documentation.