CAM Access Points and Pre-14.1 Hosted Installations

The Hosted CAM Setup application walks you through the process of installing on-premises components in a hosted installation. If you are upgrading from CAM 14.0, we recommend migrating the CAM Access Point from the Windows service to IIS.

Install CAM 14.1 or Later

Starting with CAM version 14.1, the CAM Access Point runs on Microsoft Internet Information Services (IIS) instead of running as a Windows service. By default, IIS will use port 80 or port 443 to communicate instead of port 5002, which was used by the access point proxy/Windows service in CAM 14.0. We recommend using the default IIS ports.

  • If you installed CAM 14.0 and have CAM Agents pointing to an access point proxy, and you choose the default installation, you must update any agents that were connected to their old access point to point to the new port (e.g., port 80 or port 443). Follow the steps in Installing or Upgrading CAM in a Hosted Environment, and in CAM Web Components, specify your port.
  • If you have installed CAM 14.0 and have CAM Agents pointing to an access point proxy, and you want to continue to use port 5002 and the URL defined in version 14.0 for your upgrade to version 14.1, complete the following steps to set up the website on port 5002 prior to installing the access point.

To Continue to Use Port 5002 and the URL from CAM Version 14.0

Validate the URL Used for the Access Point

  1. From CAM Administrator, go to the Status panel and locate the Access Points section.
  2. Copy the URL and port number, and then save them to reference and use in the subsequent steps.

Uninstall the CAM Access Point

Create an Installation Folder

  1. In Windows File Explorer, go to C:\inetpub.
  2. Create a folder called CAMAccessPoint.

Create a Top-level Site in IIS

  1. Open IIS Manager.
  2. From the Connections panel, right-click the Sites folder, and then select Add Website.
  3. In the Add Website dialog box, enter the following values:
    • Site name: CAMAccessPoint
    • Content Directory Physical path (as created in the previous section): c:\inetpub\CAMAccessPoint
    • Binding Type: http
    • IP address: Select All Unassigned from the drop-down list.
    • Port: Enter the port number you saved in Step 2 of Validate the URL Used for the Access Point.
  4. Select OK.

Run the Hosted On-Premises Access Point Installer

  1. From Windows File Explorer, open the Hosted On-Premises Access Point folder and run setup.exe as an administrator.
  2. Select Next.
  3. Proceed through the installer steps, and when you get to the CAM Web Components dialog box, select Change.
  4. Select the CAMAccessPoint site from the drop-down list.
  5. Verify that the correct port is shown (typically 5002), then select Continue.
  6. Verify that the path is correct in Install CAM Web components to:, then select Next.
  7. In Connection Configuration, enter the hosted server's URL without the https://, and the username and password provided by Cherwell. Select Next.

    For any issues, contact us.

  8. Finish the installation.

Update URLs for CAM Agents

Follow the instructions in How to Manually Install, Uninstall, or Upgrade the CAM Agent. Update the Access Point URL to which the CAM Agent will report with the URL you saved in step 2 of Validate the URL Used for the Access Point.