CSM Client Feature Parities and Differences
Learn about the feature parities and differences between CSM Desktop Client and CSM Browser Client.
| Features | CSM Desktop Client | CSM Browser Client | Differences |
|---|---|---|---|
| Actions | Yes | Partial | In CSM Browser Client, run only. |
| Attachments | Yes | Extended | In CSM Browser Client, users can download multiple attachments at once and use drag-and-drop to add attachments to records. The Attachments tab of the Related Items pane is only available in the Browser Client. |
| Automation Processes | Yes | Partial | Run based on conditions met in any client. Ability to view Automation Processes for a current record available in CSM Desktop Client. |
| Business Hours | Yes | Partial | In CSM Browser Client, view only. |
| Business Object records | Yes | Yes | View, create, edit, and delete Business Object records. |
| Calendars | Yes | Partial | In CSM Browser Client, view only; in separate tab (not Tools). |
| Contact Manager | Yes | Partial | In CSM Browser Client, view and export only. |
| Counters | Yes | Partial | In CSM Browser Client, view only. |
| Dashboards | Yes | Partial | In CSM Browser Client, view only. |
| Yes | Yes | In CSM Browser Client, see Related Items Email, send e-mail, and with attachments. Configuration must be done in CSM Administrator. | |
| Expressions | Yes | Partial | In CSM Browser Client, view only. |
| Forms | Yes | Yes | |
| Grids | Yes | Yes | In CSM Browser Client, Actions, columns, and export found in toolbar instead of context menus. |
| HTML Pages | Yes | Partial | In CSM Browser Client, view only. |
| Journals | Yes | Yes | |
| Knowledge | Yes | Yes | |
| Metrics | Yes | Partial | In CSM Browser Client, view only. |
| One-Step Actions | Yes | Partial | In
CSM Browser Client,
run only.
When a One-Step Action executes in the CSM Browser Client, a progress bar is not displayed. |
| Prompts | Yes | Partial | In CSM Browser Client, run only. |
| Queues | Yes | Partial | In CSM Browser Client, view only; Queue Manager in Searches (not Tools). |
| Record Locking | Yes | Yes | |
| Related Items | In CSM Desktop Client, Chat and Communication only. | ||
| Reports | Yes | Partial | In CSM Browser Client, run only; in separate tab (not Tools). |
| Rich Text | Yes | Yes | |
| Searching | Yes | Yes | |
| System Analyzer | Yes | No | In CSM Browser Client, not currently supported. |
| Table Management | Yes | Partial | In CSM Browser Client, view and export only. |
| Task Pane | Yes | Alternative | In CSM Browser Client, use Related Items Solution Search for similar search functionality. |
| Toolbars | Yes | Partial | In CSM Browser Client, no ability to create a custom toolbar or use the toolbar created in CSM Desktop Client. |
| Visualizations | Yes | Partial | In CSM Browser Client, view only. |
| Widgets | Yes | Partial | In
CSM Browser Client,
view and drill-down only.
Actions on Twitter widgets are not supported in the
CSM Browser Client.
|