| 10.4.2
|
February 2022
|
Software fixes.
For a list of fixes, see CSM 10.4.2 Fixes List.
|
| 10.4.1
|
December 2021
|
Software fixes.
For a list of fixes, see CSM 10.4.1 Fixes List.
|
| 10.4.0
|
October 2021
|
Platform changes:
- Improved theme and platform styling
- Enhancements to CMDB
- Installer updates
- Overwatch
- Trusted Agent Auto Update Service
For additional features, see What's New in CSM 10.4.0.
|
| 10.2.3
|
August 2021
|
Software fixes and enhancements.
For a list of fixes, see CSM 10.2.3 Fixes List.
For a list of enhancements, see CSM 10.2.3 Enhancements List.
|
| 10.2.2
|
July 2021
|
Software fixes and enhancements.
For a list of fixes, see CSM 10.2.2 Fixes List.
For a list of enhancements, see CSM 10.2.2 Enhancements List.
|
| 10.2.1
|
March 2021
|
Software fixes.
For a list of fixes, see CSM 10.2.1 Fixes List.
|
| 10.2.0
|
February 2021
|
Platform changes:
- Train a machine learning model
- Solution Search improvements
- Improved Business Object Lifecycle
- Improved Approvals configuration
- New Delegation service
OOTB content changes:
- Action Block Email Templates
- Machine Learning mApp® Solution
- Event Management improvements
For additional features, see What's New in CSM 10.2.0.
|
| 10.1.5
|
May 2021
|
Software fixes.
For a list of fixes, see CSM 10.1.5 Fixes List.
|
| 10.1.4
|
February 2021
|
Software fixes.
For a list of fixes, see CSM 10.1.4 Fixes List.
|
| 10.1.3
|
February 2021
|
Software fixes.
For a list of fixes, see CSM 10.1.3 Fixes List.
|
| 10.1.2
|
November 2020
|
Software fixes and enhancements.
For a list of fixes, see CSM 10.1.2 Fixes List.
For a list of enhancements, see CSM 10.1.2 Enhancements List.
|
| 10.1.1
|
September 2020
|
Software fixes and enhancements.
For a list of fixes, see CSM 10.1.1 Fixes List.
For a list of enhancements, see CSM 10.1.1 Enhancements List.
|
| 10.1.0
|
August 2020
|
Platform changes:
- Restrict access to email accounts by Security Group
- Authentication Whitelisting
- Email credentials
- Action Blocks
- HTTP Request Action
For additional features, see What's New in CSM 10.1.0.
|
|
For more detailed information about earlier versions, see the CSM Documentation Archive
|
| 10.0.3
|
August 2020
|
Software fixes.
|
| 10.0.2
|
April 2020
|
Software fixes.
|
| 10.0.1
|
March 2020
|
Software fixes.
|
| 10.0.0
|
February 2020
|
Platform changes:
- Unified SAML authentication
- Requirement to set the base URL for the Cherwell® REST API
- Related Item Navigation
- Custom error messages on required fields
- Simultaneous form editing
OOTB content changes:
- OOTB Portal home page redesign
- Change Management updates
- Redesigned Supporting Business Object and Lookup Table Forms
- Knowledge Article enhancements
|
| 9.7.4
|
May 2020
|
Software fixes.
|
| 9.7.1
|
February 2020
|
Software fixes.
|
| 9.7.0
|
November 2019
|
Platform changes:
- Multiple record selection in Search Results Grids
- Call One-Step Actions from the Cherwell REST API
- Configure cards with Search for Action Catalog Widgets
- Add sorts and filters to an Action Catalog
- Clone a Form
OOTB content changes:
- Knowledge Article content enhancements
- CMDB Installed Software and Service Forms redesign
- Submit on behalf of
|
| 9.6.3
|
September 2019
|
Software fixes.
|
| 9.6.2
|
September 2019
|
Software fixes.
|
| 9.6.1
|
July 2019
|
Software fixes.
|
| 9.6.0
|
June 2019
|
Platform changes:
- Activity Pane
- Third-party reporting
- Search relevance
- Log Viewer in CSM Administrator
- Queuing for CSM Services
OOTB content changes:
- Updated Forms and Dashboards for the OOTB content
|
| 9.5.3
|
April 2019
|
Software fixes.
|
| 9.5.2
|
February 2019
|
Software fixes.
|
| 9.5.1
|
December 2018
|
Software fixes.
|
| 9.5.0
|
November 2018
|
Platform changes:
- Trusted Agents for One-Step™ Actions
- Translatable platform strings
- Multi-byte support for Language Packs
- Camera and location services added to the Browser Client
- Print Action support for Web Applications
OOTB content changes:
- Site and Building management
|
| 9.4.0
|
July 2018
|
Platform changes:
- Adaptive Layouts functionality for Dashboards
- Common One-Step™ Action execution engine
- Enhanced Prompts and Prompts Manager
- Cherwell Rest API Named Object Operations
- Enhanced Cherwell documentation portal
OOTB content changes:
- Task as a Group Business Object
|
| 9.3.2
|
April 2018
|
Software fixes.
|
| 9.3.1
|
February 2018
|
Software fixes.
|
| 9.3.0
|
December 2017
|
Platform changes:
- Adaptive Layouts for Forms
- Support for Trusted Agents for e-mail
- Multi-tab browsing support
- Modal design update
- E-mail attachments handling improvements
OOTB content changes:
- Globalization enabled by default
- Customer Portal Dashboard design
- Customer Portal Form design
- Adaptive Layouts for Portal Forms
|
| 9.2.1
|
September 2017
|
Software fixes.
|
| 9.2.0
|
August 2017
|
Platform changes:
- New Globalization support management tool
- Foreign key support for validated and auto-populated Fields
- Definition Reviewer
- Enhancements to Browser Client and Customer Portal User Interface
- New Download a Blueprint Button
OOTB content changes:
- Service Catalog and search improvements
- Localized OOTB content
|
| 9.1.0
|
March 2017
|
Platform changes:
- Concurrent development for Blueprints
- Accessibility improvements for CSM Web applications
- New Team Operations for the Cherwell REST API
- New Modifiers
|
| 9.0.1
|
February 2017
|
Platform changes:
- One-Step™ Action Annotations
- Guidance for CSM system design using concurrent development
- Trusted Agents for bulk data imports
- Trusted Agents for request routing and fault tolerance
- Trusted Agents Hub scale-out using Redis
|
| 8.3.1
|
November 2016
|
Platform changes:
- Continual Service Improvements
- Context-sensitive help for Windows clients
OOTB content changes:
- Service Catalog Template functionality enhancement
|
| 8.2.1
|
July 2016
|
Platform changes:
- New One-Step™ Action branching
- Service Health Monitor
- Grid exporting enhancement
- Auto-Deploy enhancement
- Platform support
OOTB content changes:
- Incident functionality enhancement
- New company logo
- Internal customer security upgrade
|
| 8.1.0
|
March 2016
|
Platform changes:
- Field-level encryption and view auditing
- Card view display
- Cherwell Mobile for iOS enhancement
- New documentation platform
OOTB content changes:
- New license usage functionality
- New view of Pending Status details
- Incident Resolution from Problem improvements
- Business Object Grids updates
- Portal enhancements
|
| 8.00
|
December 2015
|
Platform changes:
- Desktop Client and Administrator improvements
- Browser Client improvements
- HTTP-based RESTful API
- JSON support for One-Step™ Actions
OOTB content changes:
- Portal improvements
- New Dashboards
- Specifics Forms
|
| 7.00 Rev1
|
October 2015
|
Software fixes.
|
| 7.00
|
September 2015
|
Platform changes:
- Performance Health Check tool
- Trusted Agent Server Integration feature
- Enhanced SAML integration
- Blueprint scan alerts
OOTB content changes:
- IT Management Dashboards
- Change Management Dashboards
- Automatic Incident escalation
|
| 6.00 Rev1
|
August 2015
|
Software fixes.
|
| 6.00
|
July 2015
|
Platform changes:
- One-Step improvements
- New Dashboard Chart Widget types
- Theme improvements and Portal support
- Browser and Portal updates
- Browser usability
|
| 5.00 Rev2
|
October 2014
|
Software fixes.
|
| 5.00
|
July 2014
|
Platform changes:
- mApp Solutions
- mApp Solutions and Integration page
- Business Intelligence enhancements
- One-Step enhancements
- Advanced record locking
|
| 4.60b
|
November 2013
|
Software fixes.
|
| 4.60
|
June 2013
|
Platform changes:
- Rich Text support
- Bomgar platform integration
- Ease-of-Use/Look-and-Feel enhancements
- Embedded Forms
- Grid enhancements
|
| 4.31
|
February 2013
|
Platform changes:
- iCherwell enhancements
- Widget enhancements
- New Dashboards
- Portal and Browser enhancements
|
| 4.30
|
November 2012
|
Platform changes:
- SAML Support
- Grid enhancements
- Portal and Browser Client enhancements
- CSM Manager enhancements
- Form Editor enhancements
|
| 4.0 Rev2
|
August 2012
|
Software fixes.
|
| 4.0-1
|
July 2012
|
Software fixes.
|
| 4.0
|
April 2012
|
Platform changes:
- Cherwell Portal
- Cherwell Browser Client
- Searching
- Action Catalogs
- Security enhancements
|