Approve a Request in the CSM Portal

Use the CSM Portal to approve requests, for example, for Incidents and Changes.

Editing, responding to, or progressing, an approval in the Portal does not consume a CSM license.

If your system has been configured as described in Configure Customers Approvals for the CSM Portal, a customer can see approvals in the approvals widget on the My Items dashboard.

List of items for approval under heading of My Items

This applies to approvals created using an approval block or created manually. For more information on manual approvals, see Configure Customer Approvals.

A customer can then navigate through the workflow for that item and approve, deny, or abstain the approval record.

Portal page showing approval workflow