Managing Security Groups

When managing Security Groups, you can define business object rights, assign roles and users, create new Groups, edit existing Groups, and more.

Security Groups are managed using the Security Group Manager.

Use the Security Group Manager to:

After editing Security Groups, the changes take effect immediately in the database. However, the changes may be delayed in other CSM applications (CSM Desktop Client, CSM Browser Client, and Cherwell REST API) due to a synchronization service that pulls database changes at designated intervals for maximum performance. The default value for both client and server checks is 15 seconds, but you can change this value by navigating to Settings > Edit system settings > Advanced Settings and updating the fields in the Notifications section.