People

The People page can offer detailed information about a user and, for example, their account status, their device and their incident history. This page can be a good starting point to analyze issues in your environment, and initiate actions to remedy them.
You can access the page by clicking People in the left navigation pane.

Prerequisites to get started with the People page

  1. If you haven't already, install a connector server. For details, visit To set up a connector server.

  2. Install a connector to populate the static data on the People list and People details pages. For details, visit To set up a connector (cloud and on-premises).
    This connector can be, for example, a Microsoft Active Directory connector or a Microsoft Azure Active Directory connector.
    In this context 'static' means that the data is updated only when the connector runs, either by its schedule or on demand.
    To enable actions such as Password Reset and edit Group Membership, also provide Action Credentials for the connector.

    You need a connector for every 'main' domain in your environment.
    Examples:

    • If your environment uses the domains example1.com and example2.com, you need connectors for each of these domains.
    • If your environment uses the domain example.com and its subdomains env1.example.com and env2.example.com, you need a connector only for the parent domain example.com.
  3. After the connector has run, confirm the imported data.
  4. Install the Ivanti Neurons Agent to provide real-time information for the Active Directory widget and the Group membership widget in the People details page. For details, visit Agent Management.
    The agent must be installed on at least one domain-joined device in every domain and subdomain.
    Examples:
    • If your environment uses the domains example1.com and example2.com, you must install a Neurons Agent on at least one domain-joined device in each of these domains.
    • If your environment uses the domain example.com and its subdomains env1.example.com and env2.example.com, you must install a Neurons Agent on a domain-joined device:
      • in the parent domain example.com, and
      • in each of the subdomains env1.example.com and env2.example.com.

    To verify which (sub)domains contain a Neurons Agent, check the Domain column in the Agent Overview query of Edge Intelligence .

    The Azure Active Directory widget is filled with real-time information, if you have configured a Microsoft Azure Active Directory connector or Azure AD (Cloud) credentials. This does not require installation of a Neurons Agent.

People list

Use the search box on the People page to find people records that contain matching text.
Search box on the People page
Alternatively, use the global search at the top of the every page of the Neurons Platform.

Use the column chooser Column Chooser icon to customize which columns are visible.

To narrow your search results, you can filter the list.

People details

In the People list, click on a person's Full Name to access their details.
A person's details view can help provide insight into problems that person may be experiencing. Here you can view their Devices, their Account Status in Active Directory and Azure Active Directory, their Group Memberships, their Service Management incidents, their digital experience DEX Score, and more.

People DEX Score

The DEX Score on People pages is a combination of the DEX scores of devices that are associated with that person and how DEX has rated their service management incidents. For more information about how device DEX scores are calculated, see the DEX Score section of the Device details topic.

Service management incidents that have not been associated with a device are part of the people level DEX score and are visible there. If a service desk analyst has associated an incident with a device, those incidents are part of that device's DEX score and will be visible in the device's DEX Score panel.

The People DEX Score indicator color is based on the total number of critical indicators for associated devices and service management incidents:

  • Green: 2 or fewer critical indicators
  • Yellow: 3-4 critical indicators
  • Red: 5 or more critical indicators

Actions

The Actions menu, at the top-right of the people details page, offers appropriate actions specific to the Ivanti Neurons configured role. Permissions may also need to be set to access some actions. See also Access Control.

  • Reset Password: Resets the password of a user account from either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Reset AD account password or, respectively, the Reset AAD account password permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Unlock AD Account: Unlock user account from Active Directory. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Unlock AD account permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Enable Azure AD Account: Enable user account from Azure Active Directory. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Enable AAD Account permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Add Group Membership: Adds the user account to one or several group accounts in either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst (for AD accounts) or Administrator (for AD account and Azure AD accounts) roles, as well as to users that are in a custom role that has the Manage AD group membership or, respectively, the Manage Azure AD group membership permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Remove Group Membership: Removes the user account from one or several group accounts in either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst (for AD accounts) or Administrator (for AD account and Azure AD accounts) roles, as well as to users that are in a custom role that has the Manage AD group membership or, respectively, the Manage Azure AD group membership permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Create an Incident: Create a new incident on behalf of the user (person). This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Create Incidents permission selected. This action is performed in the Service Manager product (either ISM or ServiceNow) via Ivanti Neurons Automation Fabric and Service Now Integration Service.
  • Update an Incident: Updates an existing incident for the user (person). This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Update Incidents permission selected. This action is performed in the Service Manager product (either ISM or ServiceNow) via Ivanti Neurons Automation Fabric and Service Now Integration Service.
  • Delete person: Deletes the user (person) from the People page. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Delete permission selected. This action is performed via Ivanti Neurons Data services.