People

The People page can offer detailed information about a user and, for example, their account status, their device and their incident history. This page can be a good starting point to analyze issues in your environment, and initiate actions to remedy them.
You can access the page by clicking People in the left navigation pane.

Prerequisites to get started with the People page

1. If you haven't already, install a connector server. For details, visit To set up a connector server.

2. Install a connector to populate the static data on the People list and People details pages. For details, visit To set up a connector (cloud and on-premises).
   This connector can be, for example, a Microsoft Active Directory connector or a Microsoft Entra ID connector.
   In this context 'static' means that the data is updated only when the connector runs, either by its schedule or on demand.
   To enable actions such as Password Reset and edit Group Membership, also provide Action Credentials for the connector.

   You need a connector for every 'main' domain in your environment.
   Examples:

   • If your environment uses the domains example1.com and example2.com, you need connectors for each of these domains.
   • If your environment uses the domain example.com and its subdomains env1.example.com and env2.example.com, you need a connector only for the parent domain example.com.
3. After the connector has run, confirm the imported data.
4. Install the Ivanti Neurons Agent with the Edge Intelligence capability enabled, to provide real-time information for the Active Directory widget and the Group membership widget in the People details page. For details, visit Agent Policy Capabilities.
   The agent must be installed on at least one domain-joined device in every domain and subdomain, and must be able to connect to the (sub)domain(s).
   Examples:
   • If your environment uses the domains example1.com and example2.com, you must install a Neurons Agent with the Edge Intelligence capability enabled on at least one domain-joined device in each of these domains.
   • If your environment uses the domain example.com and its subdomains env1.example.com and env2.example.com, you must install a Neurons Agents with the Edge Intelligence capability enabled on a domain-joined device:
     • in the parent domain example.com, and
     • in each of the subdomains env1.example.com and env2.example.com.

   To verify which (sub)domains contain a Neurons Agent with the Edge Intelligence capability enabled, check the Domain column in the Agent Overview query of Edge Intelligence .

   The Azure Active Directory widget is filled with real-time information, if you have configured a Microsoft Entra ID connector or Azure AD (Cloud) credentials. This does not require installation of a Neurons Agent.

People list

Use the search field on the People page to find people records that contain matching text.

Alternatively, use the global search at the top of the every page of the Neurons Platform.

Use the column chooser to customize which columns are visible.

To narrow your search results, you can filter the list.

Grouping People

Use the Groups feature to create a people group. This feature helps you form a group based on different criteria.

There are two types of groups, Dynamic and Static.

Create dynamic groups using the filters to show only people matching your criteria. Create static groups to show which users you want in the group, and the list of users or people doesn't change often.

To create a dynamic group:

1. In the People view, click the Groups button and select New Group from the available options.

2. Enter a Group Name.
3. Under group type, select Dynamic.
4. Click icon to add a new filter.
5. Under Visibility, select Private if you want a group only you can see. Select Public if you want everyone to see the group.
6. In the People Groups view, click the Group Filters button to create an individual group or a combination of multiple groups using the conditions (And, Or, Not And, and Not Or) to include the people or group you want.
7. At the top of the page, click Save & Close. It may take a few seconds for your group to be available for use.
8. Alternatively, you can create a dynamic group directly in the people view.
   1. In the people view, click the button.
   2. Click icon, select Add Condition or Add Condition Group.
   3. Create a filter that includes the people or the people group you want.
   4. If the results look good, click New Dynamic Group.

   Follow the steps 2, 3, 5 and 6 above to complete the process.

   Step 4 is not applicable here as the filter is already applied in the beginning (steps a, b, c).

To create a static group:

1. In the People view, click the Groups button and select New Group from the available options.

2. Enter a Group Name.

3. Under group type, select Static.

4. Under Visibility, select Private if you want a group only you can see. Select Public if you want everyone to see the group.

5. Click the button Add People.

6. Select the check box beside each user you want in the static group. Use search results to help you find People.

7. Click the Add 1 person or Add x People button at the top to add one person or x people to the list as necessary.

8. Once you are done adding people, click OK.

9. At the top of the page, click Save & Close. It may take a few seconds for your group to be available for use.

To manage people groups:

1. In the People view, click the Groups button and select Manage Groups from the available options.

2. Select My Groups to view the groups created by you. Select Public Groups to view the available public groups.

3. Select the group type as Dynamic or Static, and define their visibility as Private or Public.

4. See the steps in the above sections to create dynamic groups and static groups.

You can choose the number of entries in each page to ten or twenty based on your requirements by clicking on or on the bottom right of the page.

Filtering People

Filters help you find the people you want to manage. Applying a filter with one or more properties limits the list to people matching the filter.

To create a filter:

1. Next to the search field at the top of the list, click the filter button.
2. Select the Boolean operator you want to use in the filter, either And, Or, Not And, or Not Or.
3. Click the plus sign next to the Boolean operator and select Add Condition or Add Condition Group. Use a condition group to link more than one filter property together with a separate Boolean operator.
4. In the Select a filter property drop-down, select the property you want filtered, the filter type (such as Equals or Does not contain), and then the value to be filtered.
5. Repeat steps 3-4 if you want additional properties to be part of the filter.
6. To apply the filter, press Enter in the last filter property or click somewhere else on the page.
   

People details

In the People list, click on a person's Full Name to access their details.
A person's details view can help provide insight into problems that person may be experiencing. Here you can view their Devices, their Account Status in Active Directory and Azure Active Directory, their Group Memberships, their Service Management incidents, their digital experience DEX Score, and more.

The Add/Remove Group Membership buttons are not available for users that are only Entra ID based.

People DEX Score

The digital experience DEX Score on People pages is a combination of the DEX Scores of devices that are associated with that person and how DEX has rated their service management incidents. For more information on DEX and how it works, see DEX Scores.

Actions

The Actions menu, at the top-right of the people details page, offers appropriate actions specific to the Ivanti Neurons configured role. Permissions may also need to be set to access some actions. See also Access Control.

• Reset Password: Resets the password of a user account from either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Reset AD account password or, respectively, the Reset AAD account password permission selected. This action is performed via Ivanti Neurons Automation Fabric.
• Unlock AD Account: Unlock user account from Active Directory. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Unlock AD account permission selected. This action is performed via Ivanti Neurons Automation Fabric.
• Enable Azure AD Account: Enable user account from Azure Active Directory. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Enable AAD Account permission selected. This action is performed via Ivanti Neurons Automation Fabric.
• Add Group Membership: Adds the user account to one or several group accounts in either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst (for AD accounts) or Administrator (for AD account and Azure AD accounts) roles, as well as to users that are in a custom role that has the Manage AD group membership or, respectively, the Manage Azure AD group membership permission selected. This action is performed via Ivanti Neurons Automation Fabric.

Users may see the error message "Proxy endpoint not found for domain 'xyz.com'." This happens when Edge Intelligence queries retrieve information about Active Directory groups but cannot find a proxy device for the domain. Users need an online edge intelligence endpoint within the domain.

• Remove Group Membership: Removes the user account from one or several group accounts in either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst (for AD accounts) or Administrator (for AD account and Azure AD accounts) roles, as well as to users that are in a custom role that has the Manage AD group membership or, respectively, the Manage Azure AD group membership permission selected. This action is performed via Ivanti Neurons Automation Fabric.
• Create an Incident: Create a new incident on behalf of the user (person). This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Create Incidents permission selected. This action is performed in the Service Manager product (either ISM or ServiceNow) via Ivanti Neurons Automation Fabric and Service Now Integration Service.
• Update an Incident: Updates an existing incident for the user (person). This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Update Incidents permission selected. This action is performed in the Service Manager product (either ISM or ServiceNow) via Ivanti Neurons Automation Fabric and Service Now Integration Service.
• Delete person: Deletes the user (person) from the People page. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Delete permission selected. This action is performed via Ivanti Neurons Data services.