People

After you have imported data about your users into the Neurons Platform, for example by setting up the Microsoft Active Directory connector, the People page will be populated. Access this page by clicking People in the left navigation pane.
The People page can be a good starting point when analyzing an issue in your environment.

Use the search box on the People page to find people records that contain matching text.
Search box on the People page
Alternatively, use the global search at the top of the every page of the Neurons Platform, to search for people or devices.

Use the column chooser Column Chooser icon located next to the search box to customize which columns are visible.

To narrow your search results, you can filter Filter or search Looking glass specific columns.

People details

In the list view, click on a person's Full Name to access their details.
A person's details view can help provide insight into problems that person maybe experiencing. Here you can view their Devices, their Account Status in Active Directory and Azure Active Directory, their Group Memberships, their Service Management incidents and more.

Actions

The Actions menu, at the top-right of the people details page, offers appropriate actions specific to the Ivanti Neurons configured role. Permissions may also need to be set to access some actions. See also Managing members and roles.

  • Reset Password: Resets the password of a user account from either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Reset AD account password or, respectively, the Reset AAD account password permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Unlock AD Account: Unlock user account from Active Directory. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Unlock AD account permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Enable Azure AD Account: Enable user account from Azure Active Directory. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Enable AAD Account permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Add Group Membership: Adds the user account to one or several group accounts in either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst (for AD accounts) or Administrator (for AD account and Azure AD accounts) roles, as well as to users that are in a custom role that has the Manage AD group membership or, respectively, the Manage Azure AD group membership permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Remove Group Membership: Removes the user account from one or several group accounts in either Active Directory or Azure Active Directory, depending on where the user account originates. This action is allowed for users who are in the pre-configured Analyst (for AD accounts) or Administrator (for AD account and Azure AD accounts) roles, as well as to users that are in a custom role that has the Manage AD group membership or, respectively, the Manage Azure AD group membership permission selected. This action is performed via Ivanti Neurons Automation Fabric.
  • Create an Incident: Create a new incident on behalf of the user (person). This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Create Incidents permission selected. This action is performed in the Service Manager product (either ISM or ServiceNow) via Ivanti Neurons Automation Fabric and Service Now Integration Service.
  • Update an Incident: Updates an existing incident for the user (person). This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Update Incidents permission selected. This action is performed in the Service Manager product (either ISM or ServiceNow) via Ivanti Neurons Automation Fabric and Service Now Integration Service.
  • Delete person: Deletes the user (person) from the People view. This action is allowed for users who are in the pre-configured Analyst or Administrator roles, as well as to users that are in a custom role that has the Delete permission selected. This action is performed via Ivanti Neurons Data services.

Related topic

Azure Active Directory credentials for People actions