Using the Service Desk Console

This section describes how to use the Service Desk Console.

•About Ivanti Neurons for GRC 2022.4

•About Ivanti Neurons for Security Event Management 2022.2

•About Ivanti Neurons for Facilities 2022.4

•About Ivanti Neurons for HR 2022.3

•Working with Roles

•Submitting a Service Request on Behalf of a Customer

•About Budgets

•Working with Change Enablement

•Working with Configuration Item Management

•Working with Incidents and Incident Management

•Working with Mobile Analyst Portal

•Working with Human Resource Management

•About Inventory Management

•Knowledge Management

•Working with Problems and Problem Management

• Working with Portfolio and Project Management OOTB

•Working with Release Management

•Working with Reports and Report Management

•Working with the Service Catalog

•About Request Offerings

•Working with Service Requests

•Working with Service Level Management

•Working with Ivanti Voice

•Using the Mobile Client App

•Working with Logs

•About Activity History

•Working with Approvals

•Working With Attachments and URLs

•Using Email

•Working with Stakeholders

•Working with Tasks

•Working with Workflow Instances

•Working with Dates, Times, and Time Zones