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Getting started

When you enroll mobile devices in Mobility Manager, you can manage, configure, and send software to them from the Management Console. Agent settings allow you to deploy software, certificates, Exchange settings, and Wi-Fi credentials to devices. You can also require a passcode on the device or restrict what applications can be used on the device.

IMPORTANT: To manage mobile devices, you MUST have a CSA installed and configured, and you MUST configure a connection between Mobility Manager and an LDAP server.

To manage devices using Mobility Manager, perform the following tasks:

1.Make sure your CSA is configured in the console. To check, click Configure > Manage Cloud Services Appliances. If the connection to the CSA is configured, it appears in the list. To configure your CSA, see Configuring the Ivanti Cloud Services Appliance (Management Gateway).

2.Make sure the core can connect to your LDAP server. To check, click Configure > Manage Active Directory Sources. If the connection to Active Directory is configured, it appears in the list. For information about configuring the connection to Active Directory, see Configure LDAP directories.

3.(Recommended) Add DNS TXT records to allow mobile devices to resolve the address of the CSA. For more information, see Adding DNS TXT records. If you do not add the TXT record, you may consider taking other steps to prevent users from typing in a long URL on their devices when they enroll, such as using a URL shortener.

4.Set up credentials for using Firebase Cloud Messaging and Apple Push Notification services. For more information, see Setting up notification services.

5.(Recommended) Get a certificate from a certificate authority for signing iOS profiles. If you don't sign the profiles with a certificate from a certificate authority, the user is warned that the profile is not trusted when he attempts to enroll his device. For information on setting up a certificate to sign iOS profiles, see Setting up Apple profile certificates.

6.(Optional) Set up a Google Apps account for Chromebook management. For information on the steps to make Chromebooks appear in the inventory, see Managing Chromebooks.

7.Create agent settings to configure the devices. Agent settings for mobile devices allow you to configure device settings from the Mobility Manager console. For more information about the available settings, see MDM agent settings.

8.Create software packages for devices. For information on creating software packages, see Distributing content to MDM managed devices.

9.Enroll devices. Using Mobility Manager, you can enroll mobile devices as well as iMacs and Macbooks. After devices are enrolled, they appear in the inventory and you can perform actions such as wipe or locate.

You can create agent settings and software packages for devices after they have been enrolled. The other configuration tasks should be completed before you begin enrolling devices.

In most situations, an administrator doesn't need to change settings for how frequently devices check in. However, if you are in a testing environment or you notice performance issues with the CSA, you may want to make changes to how mobile devices check in. For more information, see Configuring device check in frequency.

NOTE: Mobility Manager offers limited features through your Exchange/ActiveSync (EAS) server, if you set it up. This allows you to view devices that connect to the EAS server, send a remote wipe to devices, and configure the EAS connection rules from the Endpoint Manager console. For more information about setting up Mobility Manager with the EAS server, see Using an Exchange server. If you ONLY want EAS features, you do not need to set up the CSA, DNS TXT records, credentials for notification services, or the certificate for signing iOS profiles.

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