Configure Solution Search Workflow

Administrators follow the tasks defined in this workflow to configure the Related Item NavigationSolution Search feature in CSM Administrator.

To configure Solution Search workflow:

  1. Create a Blueprint.
  2. Configure Knowledge Sources for Solution Search.
  3. Configure Knowledge Mapping for Solution Search.
  4. Configure Solution Search Properties.
  5. Publish the Blueprint.

When you have completed the configuration workflow, you can use the Solution Search tab in the Related Items pane in the CSM Browser Client. See Use Solution Search for Internal Solutions.