Logging and progressing processes

This section describes how to log and progress processes (such as incidents and changes) using Web Access. You can find out about:

• Logging a process
• Completing windows
• Progressing processes
• Typical process components
• Assigning processes
• Linking processes together
• Accessing Desktop Management and external commands
• Viewing CI Structure and Impact Analysis diagrams
• Searching for answers in Web Access
• Service level management and response levels
• Resolving and closing processes