Adding a Network Printer to Device Explorer

As network printers do not have unique ID, you must add them to the Printers device class in Device Explorer through a WRITE-DENIED event in the Log Explorer.


You must have attempted to print to the network printer to create a WRITE_DENIED action.

  1. From the Management Console, select View > Modules > Log Explorer.
    Log Explorer window opens.
  2. Click Fetch Log.
    The Select Computer dialog opens and prompts you to specify the client computer to fetch the logs from.
  3. Click Search or Browse and select the appropriate computer from the list.
  4. Click OK.
    The computer logs are uploaded to the Application Server and stored in the database. Updated log files are shown in the Log Explorer window.
  5. Find the WRITE-DENIED event generated by the network printer in the Log Explorer window.
  6. Right-click on the event and select Add Device(s).
    The Devices dialog opens.
  7. Select the check box beside the network printer name and click Add Devices.
    The network printer is added to the Printers device class.
  8. Click Close.
    The Devices dialog closes.

The network printer will appear under the Printers node in the Device Explorer. You can now assign permissions to it.

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