Installing the Neurons for ITSM System

Installation Overview

This section describes how to install Neurons for ITSM for a new, complete system using the recommended deployment as described in Neurons for ITSM Deployment Overview.

•Installing Neurons for ITSM in the Production Environment

•Installing Neurons for ITSM in the Staging and UAT Environments

•Installing the Reporting Feature

•Installing the Neurons for ITSM Operations Console

Installing Neurons for ITSM in the Production Environment

To install Neurons for ITSM in the production environment, do the following:

•Install all Neurons for ITSM features except for the Operations Console. See Installing Neurons for ITSM.

•Use the System Configuration Wizard to configure your production environment. See Configuring Neurons for ITSM .

Installing Neurons for ITSM in the Staging and UAT Environments

•If you are hosting the staging and UAT environments on one server, follow the steps below.

•If you are hosting the staging and UAT environments on separate servers, follow the steps below once for the staging environment and once for the UAT environment.

To install Neurons for ITSM in the staging and UAT environments, do the following:

•Install all Neurons for ITSM features including the Operations Console.

If you are hosting the staging and UAT environments on separate servers, we recommend only installing the Operations Console on the staging server and not on both.

•Use the System Configuration Wizard to configure your staging and UAT environments. See Configuring Neurons for ITSM .

Installing the Reporting Feature

To install the reporting feature, do the following:

•Install the reporting feature on the Neurons for ITSM database server. See Installing the Reporting Feature.

•Use the System Configuration Wizard to configure the reporting feature. See Configuring the Reporting Feature.

Installing the Neurons for ITSM Operations Console

You use the Neurons for ITSM Operations Console to create the staging and UAT instances of the tenant. (The system automatically created the production instance of the tenant.)

If you have any problems with the installation, you can review the installation log file that resides with the other system temporary files in the system temporary folder at %tmp%.