Configuring knowledge management

This section describes the processes involved in configuring and maintaining your knowledge database. For information about the initial installation of Knowledge Management, see Setting up Ivanti Service Desk and Asset Manager.

You can find out about:

• Specifying where to search
• Building the knowledge database
• Configuring background searching
• Populating the Knowledge Search collection
• Excluded Words
• Customizing the console knowledge results list
• Knowledge domains
• Using knowledge classifications

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