Preface

Document conventions

The document conventions describe text formatting conventions, command syntax conventions, and important notice formats used in Ivanti technical documentation.

Text formatting conventions

Text formatting conventions such as boldface, italic, or Courier font may be used in the flow of the text to highlight specific words or phrases.

Format

Description

bold text

Identifies command names

Identifies keywords and operands

Identifies the names of user-manipulated GUI elements

Identifies text to enter at the GUI

italic text

Identifies emphasis

Identifies variables

Identifies document titles

courier font

Identifies command output

Identifies command syntax example

Command syntax conventions

Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships.

Convention

Description

bold text

Identifies command names, keywords, and command options.

italic text

Identifies a variable.

[]

Syntax components displayed within square brackets are optional. Default responses to system prompts are enclosed in square brackets.

{ x | y | z }

A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one of the options.

x|y

A vertical bar separates mutually exclusive elements.

< >

Non-printing characters, for example, passwords, are enclosed in angle brackets.

…

Repeat the previous element, for example, member [member …].

\

Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash.

Code Block

Following is an example of Python based code block in the html documentation:

def some_function():
    interesting = False
    print 'This line is highlighted.'
    print 'This one is not...'
    print '...but this one is.'

Notes and Warnings

Note, Attention, and Caution statements might be used in this document.

Note

This is an example of a note.

A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.

Attention

This is an example of an attention statement.

An Attention statement indicates a stronger note, for example, to alert you when traffic might be interrupted or the device might reboot.

Caution

This is an example of a caution statement.

A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data.

Requesting Technical Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you have a support contract, file a ticket with PSGSC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Pulse Secure provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

For important product notices, technical articles, and to ask advice:

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see https://support.pulsesecure.net/support/support-contacts/

Reporting Documentation Issues

To report any errors or inaccuracies in Pulse Secure technical documentation, or to make suggestions for future improvement, contact Pulse Secure Technical Support (https://support.pulsesecure.net). Include a full description of your issue or suggestion and the document(s) to which it relates.