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Smart Device Payloads

Use payloads to configure settings for smart devices. Associate payloads with smart device profiles, and apply the profiles to folders. The next time a device connects, it will download the payloads and apply the settings.

Some selection criteria are built in to the payloads. For example, a device will only receive payloads created for the OS the device is running. When a profile is applied, you can use additional selection criteria to determine which devices will receive the payload.

When a payload is removed from a profile, the settings associated with the payload are deleted from the device. For example, if you use a profile to send a file to a device, then remove the payload from the profile, the device does not retain the file. The only exception to this is the Wi-Fi payload; devices will retain Wi-Fi credentials until a selective wipe is performed at the device level.

To add a payload to a smart device profile

1.Navigate to the Profiles tab.

2.In the Available Profiles panel, click the name of the smart device profile you want to edit.
The Smart Device Profile dialog box appears.

3.Click Edit.

4.Select the payload you want to add to the profile.

5.Click Save.
The payload is added to the profile.

You can have multiple payloads of the same type in the same profile. However, if there is more than one Restrictions, APN, or Passcode payload applied, the device will only use the payload associated with the highest priority profile at that location. To determine the priority of a profile at a specific location, navigate to the location and view the Applied Profiles panel on the Profiles tab.

For information about payload types, see the following sections:

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