Hardware assets

The Hardware Assets workspace gives you access to all of the asset records imported into your database. From here, you can view all details about an asset record, as well as manage those records. To view dashboards of this same data, access the Home workspace—for details, see Dashboards.

Use the Hardware Assets workspace to:

Categorize assets by type (click the New drop-down to see all available types). For each type (other than Consumable), you can also specify a subtype to further identify the asset. Note that available types will depend on the specific version of ITAM you have installed and cannot be modified. In contrast, Asset Administrators can add, edit, and delete asset subtypes. For details, see Asset validation lists.

New drop-down list that displays all available asset types.

Software assets don't display as an asset type in the Hardware Assets workspace. Create and manage them instead in the Software Assets workspace. For details, see Software assets.

View categories of assets in multiple ways by selecting from the Favorite Searches drop-down above the asset list.

Find specific assets by clicking Show Filters (to the right of the Favorite Searches drop-down) or by using the Saved Searches feature above the asset list, then clicking the Search icon icon.

Convert an unmanaged device to a managed one. For details, see Managed and unmanaged devices.

Take action by selecting an asset in the list view, then clicking one of the links at the top of the list to:

Check In – Check the asset into a storage space and add this record to both the Locations and Stock Management workspaces for tracking. Once an asset is checked in, you can transfer it at a later date to a new storage space by clicking Transfer Stock. For details about storage spaces, see Locations and storage spaces and Stock management.

Assign User or Assign Location – Assign the asset to a specific user or location. When assigning a user, the drop-down shows both the unique login ID and display name of each user in the database. When assigning consumables to users, see the procedure below for extra details.

Assign Financial Owner – Specify the organizational unit that requested the purchase of this asset. For consumables, see the procedure below for extra details.

To manage any Ivanti Neurons for ITSM CI items after importing them into the database, the Asset Administrator must first generate a unique identifier, or asset ID, for each one in the Hardware Assets workspace. For details, see Asset quick actions.

Updating asset records

Double-clicking an asset in the list view opens the full record for the asset, enabling you to edit it.

The More drop-down at the top right of the page enables you to perform certain actions on an asset record, such as changing the asset type. For details, see Asset quick actions.

Create Disposal enables you to dispose of an end-of-life asset. For details, see Asset disposals.

Bulk Update enables you to change the value of an attribute on several asset records at the same time. Note that not all attributes are available for bulk update; for example, you can't change the asset type this way.

Filtering, sorting, and grouping asset records

In most workspaces, you can filter, sort, and group the list of displayed records. To access these options, hover over a column header and click the Column header icon used to access options for filtering, sorting, and grouping columns in a list view. icon. A menu opens enabling you to:

Sort the column by ascending or descending order.

Filter the viewable columns.

Group records by field (i.e., by this column). To clear a grouping, click Show in Groups.

Filter column results by typing text in the Filter text box. To clear the filter text, highlight and delete it.

In most workspaces, you can sort by more than one column at a time using the Multisort feature.

Deleting asset records (and tracking them)

Asset Administrators can delete an asset record from the ITAM database via the Hardware Assets workspace. Do so by selecting the asset in the list view and clicking Delete in the toolbar. You'll be prompted to confirm the delete before it happens. To delete more than one record at a time, use your keyboard's Ctrl key to select specific assets or the Shift key to select groups of assets.

To help maintain data integrity, the Deleted Assets Audit workspace enables you to track asset records removed from the database. This workspace displays the users who created and deleted the record, as well as the dates those actions occurred. Other details include the asset name, type, subtype, serial number, tag, and discovery ID.

The Deleted Assets Audit workspace lists all deleted asset records.

If you're also using Ivanti Neurons for ITSM, you'll see an extra Linked Incidents column for incidents that were linked to the assets before deletion.

For auditing purposes, you can also export the data from this workspace into an Excel (.XLSX) file. To do so, click the icon in the top right corner of the list view and confirm.