New Features

Legend

A This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers.
C This feature is immediately available to all customers but must be specifically configured.
M This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti Marketplace.
N This feature immediately available to new installations and not to existing customers.
P This feature is restricted to, and relevant for, on-premise deployments only.
S This feature is restricted to, and relevant for, cloud deployments only.

Release 2022.3

New Features

Feature

Description

*

Topic Link

Run REST Web Service Action

A new Web Service call for REST WADLs and endpoints is supported which allows users to connect to modern service endpoints.

This action supports the standard HTTP methods such as GET, POST, PUT, UPDATE, and DELETE. The REST API Response can be stored in the Database or as a variable.

C Run REST Web Service
Run Web Request Action

A new Web Request is supported which allows users to submit their own JSON REST API calls, define headers and response parameters and use expressions within the URL and body.

C Using Web Requests in Quick Actions
Microsoft Teams Integration

Users can now view the status of tickets via the Teams bot regardless of the channel that was used to create the ticket. A new setting enables administrators to determine how many tickets to display.

A Microsoft Teams

Graphical Action Designer

Expression Editor will now be available within the Graphical Action Designer for common properties and all available Actions.

The following Actions are available for the Graphical Action Designer:

REST Web Service

Web Request

Create RFC for Variance

Create Variance Report

A

Graphical Action Designer

Chat

Chat history is now automatically copied to the Description field of the Incident when users click the Create Incident button.

A

Configuring Chat

Surveys

Surveys are now also available for Change Ticket.

A

Surveys

Other updates

Feature

Description

*

Topic Link

Large Development Package Import (Beta) When importing Development Packages larger than 30MB, time out errors were received. Initially released with 2022.1, there is the addition of an optimized package import engine to support large packages. C Importing Large Packages

Read-only fields Validations

The existing read-only business rule restricts inputs only at the form level. To control the read-only rule on the server side, the new Strict Read-Only flag has been introduced in the system. With 2022.3 release, the new global constant controls server-side validation and field-level controls

C

Overriding the Read-only

Performance Improvement during Role Cloning

The Process of Quick Action for Role cloning is improved to ensure optimal performance.

A

-

Release 2022.2

New Features

Feature

Description

*

Topic Link

List Control Enhancement Customers can make use of the Show select all option in the Item configuration editor for “List” control in Request Offering. Enabling this option will enable the Select all option at the top of the list, and users will be able to select/clear all the options present in the list. C Using the Show Select All option
Support for new controls in Modern Analyst Experience

For the modern analyst experience we have extended our support to include two more form controls. We now support the Cancel button and UI Command button.

Existing customers: Forms that leverage these controls will no longer display an error in the modern analyst experience.

New Customers: New customers will be able to customize forms to leverage these new controls per their requirements.

C Configuring Command buttons

InSightVM and IvantiNeurons for ITSM Integration - asset scan limit

The asset scan limit is set to 1500 assets at a time, the application re-scans if there are more assets until the scan is complete.

A

InSightVM and IvantiNeurons for ITSM Integration

Region option in Rapid7 Integration API Key workspace.

Option to enter region is available in the Rapid7 Integration API Key workspace.

A

InSightVM and IvantiNeurons for ITSM Integration

Stored Expressions

Stored Expressions, a headline feature of the CSM and ISM convergence, is being introduced in the 2022.2 release. Stored Expressions allow a user to create and save functions centrally within the system and use them from within the expression toolbox.

C

Stored Expressions

Quick Action Variables

Within a Composite Action, we’ve added a new action item for Variables and Stored Values. This feature allows users the ability to capture and update data within the Quick Action that is unique to the user who triggers it. This means that, by using Variables, every user who runs the Quick Action then has their own Variable value applied at the point of running the action.

A variable only exists within the context of the Quick Action it appears in, meaning that a user cannot create a variable in one action and use it elsewhere in the application.

Supported actions in 2022.2:

Insert Parent Object, Insert Object, Insert Child Object, Create RFC for Variance, Clone Object, Update Object, Search and Link, Search and Unlink, Insert Multiple Child Objects, Send Email, Baseline

Unsupported actions in 2022.2:

Run for child, Export to Excel, Export Data

Not Applicable

Discovery 9.x Export, Web Service Script, Unlink Software Product, Unlink Software Inventory, UI Action, Start Remote Control, Sync Remote, Neurons for healing, Merge Record, Find and Replace, Execute Workflow, Delete Object, Decompress Discovery Message, Create a Recognition Rule, Create a Variance Report, IPCM Webservice (requires a Ivanti Voice license), Send Mobile Notification, Mobile Push Notification, Run a Program, Run a Report

This feature is available only upon specific configuration. Contact the Ivanti Operations team to get it configured and available for you.

C

About Quick Action Variables

Creating a Quick Action Variable

Using a Variable within multiple Actions

Stored Value Enhancements

 

 

Stored Values

Other updates

Feature

Description

*

User friendly error messages for Service Requests Service Request error messages contain technical information that does not allow the user to determine what the issue is. In the 2022.2 release, we have updated the messages to remove technical data and include meaningful information so that users can understand what the problem is and can act on it. A
Ability to restrict attachment size limitation A new Global Constant is available that will enable the Administrator to set a maximum file attachment size (in MB), at a global level. This setting will override any field-or control-level settings to ensure adherence to defined limits. C
Attachment viewer for ITSM

Viewers can now view attachment as opposed to having to download the attachment first. File types supported include PDF, txt, and standard image documents. File types not supported by the browser (e.g. .zip files) will be automatically downloaded for viewing using the associated application.

For more information, see Attachments.

A

Support for URL-based attachments

Within the Flex Control we have added the abilty to specify a URL-based attachment. Current capability only allows for file-based attachments.

A

Ticket Classification Enhancements - Incident Submitted via Other Sources

Incidents submitted via other sources (such as email and chat) can have AI-based classification applied and will exhibit the same behaviour as incidents submitted by an analyst in real time.

A

Email Monitors

Released from Beta. This feature will now be in full release, for more information, see Using Monitor Items tab.

A

Changes to Global Constants

A Global Constant that has system-changing behavior associated to it will now not be able to be modified or deleted. A user can still change the value, but cannot change the type or name.

A

Chat with Support button only visible on the Self-Service homepage

The Chat with Support button will only be visible on the Self-Service Home Page.

A

Ivanti Translation Tool enhancements

Bug fixes and enhancements were made to the ISM Admin UI which would help the customers to translate the different sections for Self Service Mobile interface.

A

Release 2022.1

New Features

Feature

Description

*

Topic Link

Analyst Interface Revamped

The Analyst interface is revamped to further improve the user experience. This is applicable for the mobile, tablet, and desktop users where the new design is provided for a seamless experience across all form factors.

All the roles which are supported with Analyst Interface will get this update including the Asset Manager roles.

Existing customers: you need to specifically enable the Modern UI Theme to avaplease refer online help to know how this update can be applied.

New Customers: you will get this update OOTB.

C Enabling the modern UI

Favorites

The Favorite feature which was released in 2021.2 is now enhanced with additional capabilities.

End users will now be able to mark/unmark the Knowledge articles or Request templates from within the record, so that they don’t miss out on their favorite articles or templates.

Administrator can now configure the existing list widget to display the End user favorites. It can also be chosen either from Knowledge articles or Service Request templates which will help the end user to directly navigate to their favorites from the Home page.

A

Setting up Favorites

Accessibility Enhancements

Continuing from the last release, new controls in the Analyst interface have been added to the accessibility list to ensure on-screen elements have alternative text in order to be read by assistant technologies. Some of the important controls are mentioned below:

Change Role

User panel

Home screen Side Nav

View/Edit forms

Date time controls

Search and others

A

-

Metadata Package Optimization

Importing large packages (size more than 30 MB) has been made easy through the Import Large Packages work space.

This feature is in Beta phase in this release.

A

Importing Large Packages

Enhanced Security

We’ve improved security to ensure data and record access permissions are maintained when switching roles.

When switching roles, a dialog is displayed prompting you to confirm the role change.

Application tabs will update to reflect record and data access permissions based upon the new role.

C

-

Scheduling Data Discovery from Ivanti Neurons to Neurons for ITSM

Administrators can schedule when the application should run data discovery from Ivanti Neurons to Neurons for ITSM.

C

Scheduling Data Discovery from IvantiNeurons to Neurons for ITSM

Date format for Canada standardized

Date formats for Canada, both in the English (Canada) and French (Canada) languages is changed to YYYY-MM-DD as per the Canadian standard.

C

-

Email Service Telemetry

We’ve added two new Global Constants to help monitor and gather additional information for troubleshooting, for the inbound and outbound email services.

Enable Inbound Email Telemetry

Enable Outbound Email Telemetry

Values are set as False by default; you need to change it to True only when requested by the Support team in order to provide additional information for the root cause analysis of issues.

A

-

Functions and Expressions

The following new and updated functions are added to the product:

Duration: Calculates the duration between two dates and times based on the hours of operations (HOP) schedule. The hours of operation calculation is based on the hours of operation schedule, which is set in the application configuration.

Compare: Allows for a true/false comparison between two values or expressions to return a true/false. Supports an additional parameter to toggle case sensitivity being on or off.

NewID42: Generates and returns a new 42 character globally unique identifier (GUID) that can be used to uniquely identify something, usually a business object instance.

ChildFold: Additonal aggregation methods within the ChildFold function to support SUM, MIN, MAX, AVG, AVERAGE, COUNT.

A

Duration

Compare

ChildFold

 

Modifiers

The following new modifiers that have been added to this release to further enhance and support functions and expressions:

AsJSON, FirstChild, LogicalFromElement, TextBefore, AsXML, Format, NumberFromElement, TextAfter, DateOrTimeFromElement, FormatDateTime, PadLeft, TextToLogicalBoolean, EncodeText, HasChildElements, PadRight, TextToNumber, EncryptDecrypt, HashMACtext, RemoveCarriageReturn, TrimEnd, FindArray, JSONPropertyName, RemoveLineBreaks, TrimStart, FindElement, JSONPathValue, Right, Truncate, FindElementCollection, LastChild, Round, UpperCaseFirst, FindElementWithAttribute, LastWord, StringFromElement, XPathElement, FindObject, Left, StringFromAttributeForXML, XPathValue.

Please refer to the online help for more information.

A

Built-in Functions

Stored Values – “BETA”

Stored Values is a new feature added in 2022.1 and is currently under a Beta release. A stored value is similar to a Global Constant where users can create and use these values within expressions and quick actions. Stored Values support the following data types on creation and are validated prior to saving:

• Text

• Number

• Date/Time

• Boolean

• XML

• JSON

Stored Values can be accessed by activating the feature flag within the maintenance application and can be called using a new $(GetStoredValue()) function and by referencing the Stored Value name. Future updates for Stored Values will enhance their use within Quick Actions and allow for user specific values.

Please refer to the online documentation for more information.

C

-

Editing a Metadata Package – “BETA”

You can now modify a metadata package after it has been applied to a system. This feature can easily be enabled/disabled by using a Global Constant.

C

-

Other Updates

Feature

Description

*

Topic Link

Home page widgets enhancement

Shortcut widget on the Modern Self Service Home page has been enhanced with an adaptive control (resize to fit).

If the Adaptive check box is selected, the text/icon will resize to fit based on the screen resolution on which the browser is loaded.

This will not work when user tries to resize the browser or increases the zoom more than 100%.

A Visual Settings

Service Catalog load time improved

Customers who have large number of offerings/templates in their Modern self service catalog will benefit with this improvement.

Only limited offerings will be loaded in the first instance and as the user scrolls the catalog page rest offerings will start loading. End users don’t have to wait for all the offerings to be loaded at once.

Customers can make use of this enhancement with the newly introduced Global constant SSM Catalog load more on Scroll.

C

Loading Service Catalogs in optimal time

Security Enhancements

Number of security enhancements have been deployed in this release to ensure the application can be loaded seamlessly on the supported browsers.

A

-

Microsoft Teams Integration Enhancements

End users can now attach images and files in Microsoft Teams while interacting with Service Desk Analysts.

C

-

Request Offering buttons: Color Customization

The buttons - “Save for later” and “Review & Submit” in the Request Offering workspace in the Self Service Mobile portal can now be customized with different colors.

“Highlighted Text” and “Highlighted Background” properties of Style Editor placed under Buttons section can be used to customize these buttons with different colors.

A

Style Editor

Updates to Minimum Length of Password

The minimum length of password has been updated to 8 to be comply with NIST and FedRAMP recommendations.

We’ve also made updates to both Advanced and FedRAMP Password policies to give customers greater control.

C

Fedramp

Analyst Interface UI Improvements

Visual changes have been made to the side left navigation menu bar, Quick Action menu, sort, and filter dialog to align with the UX standards. Changes would be available irrespective of the value set for the Global Constant – ActivateTheme.

C

-