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Chatting with a Device User

A user can initiate a two-way chat session that allows the AIDC device user and the Console user to communicate text back and forth. The device user can create an alert to request a chat session, but the session can only be initiated from the Console.

To initiate device chat with an AIDC device:

1.From the Inventory tab, click the name of the device you want to chat with.

The Mobile Device Details page appears.

2.Click Device Chat in the Tools panel.

The Mobile Device Chat dialog box appears.

3.Type the message you want to send in the lower text box. When you press Send or Enter, the message is sent to the device and appears in the upper text box. The device user’s response will appear in the upper text box.

4.When you are finished, click Close to close the dialog box.