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Updating a Mobile Device

You can perform individual updates for mobile devices that are currently in range. This sends any pending profiles or properties to the device.

In order to update a Smart device, the device must have an iOS or Google account associated with it.

When you update an AIDC device, you have the following options:

Allow User to Override the Update	Gives the mobile device user the option to override the update.
Force Package Synchronization	Forces the package to update on the device.
Delete Orphan Packages	Removes orphan packages from the device. Edit the list of orphan packages to remove specific packages from the device.

To update a mobile device:

1.From the Inventory tab, click the device you want to update in the Mobile Devices panel.

The Mobile Device Details page appears.

2.In the Tools panel, click Update Now.

3.If you are updating an AIDC device, the Update Now dialog box appears. Enable the options as desired and select which orphan packages you want to remove, then click Update Device(s).

The Status field displays the status of the update.

You can also update the device from the Mobile Devices panel by selecting the check box to the left of the mobile device and clicking Update.

Many mobile devices incorporate a sleep function to preserve battery life. If a device is asleep, you must “wake” it before it can receive a “pushed” update from Avalanche. Wake-up capability is dependent on the type of wireless infrastructure you are using and the mobile device type. Contact your hardware and/or wireless provider for details.