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Using Remote Control

This section provides information about using the Remote Control Viewer once you are connected to a mobile device. The tasks detailed in this section assume you are connected to a mobile or Smart device.

Remote Control functionality is only available for AIDC devices that have a Remote Control package installed and licensed as well as and Samsung SAFE (or KNOX APIs enabled) Android devices connected to the Remote Control server.

Before you can use Remote Control, you must perform the following tasks:

1.Obtain the Remote Control software.

2.Install the Remote Control server.

3.For AIDC devices, add the Remote Control software package to an Avalanche software profile. For Android devices, see Enabling RC for Android Devices.

4.License Remote Control.

5.Deploy the Remote Control software package to your mobile device. Controlling an Android device is performed through Wavelink Avalanche.

For detailed information about these tasks, see the Wavelink Avalanche Remote Control User Guide.

To use Remote Control to connect to a mobile or Smart device in Avalanche:

1.From the Inventory tab, click the device you want to connect to from the Mobile Devices panel.

The Mobile Device Details page appears.

2.In the Tools panel, click Remote Control.

Remote Control connects to the mobile or Smart device. Once you are connected to a mobile device, you can access the Registry Explorer, File Explorer, and Process Manager using the available icons in the Tools panel.