Exchange / ActiveSync Payload (Android/iOS/Windows Phone)

An Exchange / ActiveSync payload allows you to configure the device to connect to an Exchange server. Generally, the payload is used to provision the device with the address of the Exchange server and then the device user is prompted to provide a username and password to access his account.

To provision the email address in the payload, you can either create a payload per user, or if the devices are iOS or Windows Phone 8, see the options below.

Android (Samsung SAFE)

If an Exchange / ActiveSync payload has already been installed on the device and you want to switch to using a different payload, you must remove the existing payload and then install the new payload.

An Exchange / ActiveSync (Samsung SAFE) payload has the following options:

Payload Name	The name of the payload.
Account Name	The name of the Exchange account.
Exchange ActiveSync Host	The domain name or address of the Microsoft Exchange Server.
Use SSL	Uses an encrypted SSL connection to send mail to the Exchange server.
Domain	The domain for the account.
User	The name of the user associated with the account.
Email Address	The specific email address associated with the account. This field is for when a payload will only be associated with one individual email address.
Password	The password for the account.
Past days of mail to sync	The number of days' worth of mail to sync to the device.
Use email from company AD	Uses the email address listed for the user in Active Directory to log in to the email account from the user's device. This email address replaces both the username and email address for that device’s Exchange profile. This option is only available if you have LANDESK Mobility Manager, and it is configured using the Active Directory information. For companies using Microsoft Office 365 that want Active Directory to use your existing email addresses, then set up your Office 360 account for Active Directory synchronization. If you already have Active Directory set up with email addresses, this is the recommended option for creating usernames and synchronizing email accounts to devices.
External Exchange hosted company domain	Creates an email address from the username and the value of this field if you are using an external mail server, such as Microsoft Office 365. This email address replaces both the username and email address for that device's Exchange profile. All usernames must be imported into the external mail server, such as Microsoft 365, for this to work. For example, if a user is listed in Active Directory as jdoe, and receives a payload where this value is mycompany.onmicrosoft.com, the mail app attempts to log in to the mailbox using the email address: [email protected] This option is only available if you have LANDESK Mobility Manager and it is configured with the Active Directory information.

After deploying the payload to Samsung SAFE devices, some setup at the device level is required.

To finalize email setup on the device:

1.From the device, launch the Avalanche app and tap Sync.

Once the sync completes, a notification appears stating final setup of the Exchange account is needed.

2.Tap the notification from Avalanche.

3.Review the email account settings and provide the credentials for the email account.

4.Tap Continue to accept the email settings.

5.Tap Continue to validate the email.

6.A notification appears, stating new email account information was received.

7.Tap the New email account notification.

The email account validates and launches the email app.

8.Enable any permission changes needed for the email exchange to occur.

The email inbox syncs with the mail server.

iOS

If the user provided his username and password when he enrolled, the only information required for this payload is the domain name of the Exchange ActiveSync host. If an Exchange / ActiveSync payload has already been installed on the device, in order to change the settings, you must remove the existing payload and then install the new payload.

If the device user does not provide a username and password when the device is enrolled, the device will not use the settings in an Exchange payload.

An Exchange / ActiveSync payload has the following options:

Payload Name	The name of the payload.
Account Name	The name of the Exchange account.
Exchange ActiveSync Host	The domain name or address of the Microsoft Exchange Server.
Allow Move	Allows user to move messages to a different account on the device, or reply to or forward messages using a different mail account.
Allow Recent Address Syncing	Allows recently used addresses to be synced with other devices using iCloud.
Use only in Mail	Only allows messages to be sent from the Mail application, not from other phone applications such as Photos or Safari.
Use SSL	Uses an encrypted SSL connection to send mail to the Exchange server.
Use S/MIME	Uses certificates for signing and encrypting outgoing mail. These certificates must be in PKCS#12 format and include the private key. The key usage type for the certificates must include key encipherment. You must configure the Certificate Credentials payload with the certificate before it will appear in the list of available certificates.
Domain	The domain for the account.
User	The name of the user associated with the account.
Email Address	The email address associated with the account.
Password	The password for the account.
Past days of mail to sync	The number of days' worth of mail to sync to the device.
Identity Certificate	The certificate to use to verify the identity of the server. This must include the public key for the certificate installed on the Exchange server.
Use email from company AD	Uses the email address listed for the user in Active Directory to log in to the email account from the user's device. This email address replaces both the username and email address for that device’s Exchange profile. This option is only available if you have LANDESK Mobility Manager, and it is configured using the Active Directory information. For companies using Microsoft Office 365 that want Active Directory to use your existing email addresses, then set up your Office 360 account for Active Directory synchronization. If you already have Active Directory set up with email addresses, this is the recommended option for creating usernames and synchronizing email accounts to devices.
External Exchange hosted company domain	Creates an email address from the username and the value of this field if you are using an external mail server, such as Microsoft Office 365. This email address replaces both the username and email address for that device's Exchange profile. All usernames must be imported into the external mail server, such as Microsoft 365, for this to work. For example, if a user is listed in Active Directory as jdoe, and receives a payload where this value is mycompany.onmicrosoft.com, the mail app attempts to log in to the mailbox using the email address: [email protected] This option is only available if you have LANDESK Mobility Manager and it is configured with the Active Directory information.

Windows Phone

After a user provides their username and password when enrolling, the only information required for this payload is the domain name of the Exchange ActiveSync host. If you provide only a domain name, all other details will be obtained through LDAP enrollment. LDAP enrollment is required for Windows Phone devices.

An Exchange / ActiveSync payload has the following options:

Payload Name	The name of the payload.
Account Name	The name of the Exchange account. This is used to identify the email account on the device.
Exchange ActiveSync Host	The domain name or address of the Microsoft Exchange Server.
Use SSL	Uses an encrypted SSL connection to send mail to the Exchange server.
Domain	The domain for the account.
User	The name of the user associated with the account.
Email Address	The email address associated with the account.
Password	The password for the account.
Past days of mail to sync	The number of days' worth of mail to sync to the device.
Sync Schedule	How often a device syncs with the mail servers. This can be set to manual syncing or scheduled syncs that occur every 15 minutes to an hour.
Use email from company AD	Uses the email address listed for the user in Active Directory to log in to the email account from the user's device. This email address replaces both the username and email address for that device’s Exchange profile. This option is only available if you have LANDESK Mobility Manager, and it is configured using the Active Directory information. For companies using Microsoft Office 365 that want Active Directory to use your existing email addresses, then set up your Office 360 account for Active Directory synchronization. If you already have Active Directory set up with email addresses, this is the recommended option for creating usernames and synchronizing email accounts to devices.
External Exchange hosted company domain	Creates an email address from the username and the value of this field if you are using an external mail server, such as Microsoft Office 365. This email address replaces both the username and email address for that device's Exchange profile. All usernames must be imported into the external mail server, such as Microsoft 365, for this to work. For example, if a user is listed in Active Directory as jdoe, and receives a payload where this value is mycompany.onmicrosoft.com, the mail app attempts to log in to the mailbox using the email address: [email protected] This option is only available if you have LANDESK Mobility Manager and it is configured with the Active Directory information.

This page refers to an older version of the product.
View the current version of the User Guide.

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