Building Block Definitions

Building blocks in the edit pane of the Application Builder are arranged on three tabs:

System Tab

•Contacts Search Block

•Custom JavaScript Code Block

•DB Access Block

•DB Access Next Record Block

•DB Open Block

•EMail Block

•Exception Handler Block

•Exit Application Block

•Goto Block

•If Block

•Log Block

•Set Prompt Language Block

•Set Interaction Property Block

•Set Service Block

•SMS Block

•Start Another Application Block

•Twitter Block

•UM Crypt Block

•UM Get Configuration Block

Telephony and Routing Tab

•ASR Menu Block

•Complete Call Transfer Block

•Connect Call Block

•Get DTMF String Block

•Make Call Block

•Menu Block

•MWI Block

•Play Prompt Block

•Record File Block

•Request Skill Block

•Route to Agent Block

•Transfer Call Block

Integrations Tab

The Integrations tab blocks will only appear in the Application Builder if the corresponding integration was installed.

•FRS Foundation Alpha Search Block

•FRS Foundation Create Block

•FRS Foundation Journal Voice Block

•FRS Foundation Next Item Block

•FRS Foundation Screenpop Definition Block

•FRS Foundation Search Block

•FRS Foundation Update Block

•FRS SaaS Run QuickAction Block

•FRS SaaS Screenpop Definition Block

•GoldMine Auto-Complete Activity Block

•GoldMine Auto-Schedule Activity Block

•GoldMine Screenpop Block

•GoldMine Search Block

•GoldMine Update Block

•HEAT Alpha Search Block

•HEAT Create Call Block

•HEAT Create Customer Block

•HEAT Modify Call Block

•HEAT Next Item Block

•HEAT Screenpop Definition Block

•HEAT Search Block

•HEAT Update Block

•Reset Password Block

•Web Screenpop Block