What's new

Ability to auto-upgrade to latest ITAM version. From Enterprise Service Management version 2025.2, ITAM customers on version 2021.3 or higher having both ITAM and ITSM licenses will be automatically upgraded to the latest release version.

See Upgrading for more info.

Ability to configure data-mapping rules for discovered assets. You can configure data-mapping rules for the discovery scans that import asset data into ITAM from integrated 3rd-party sources (such as Ivanti Neurons). For details, see Data Mapping Rules for Imported Assets.

Neurons AI (Widget Generation). (For environments where ITSM is also in use.) Neurons AI allows you to create reports/widgets using text-based input. You can generate reports/widgets and add them to a new or existing dashboard without any complicated settings and configuration. For details, see the ITSM topics Neurons AI and AI Configuration Hub.

Ivanti Neurons Bots integration. (For environments where ITSM is also in use.) Allows Neurons Bots defined on an Ivanti Neurons tenant to be executed from within Neurons for ITSM. This integration is provided in the form of a new Quick Action that enables users to configure the inputs required by the Neurons Bot, so that they are automatically populated from the current business object context at run time. For details, see the ITSM topic Invoking a Neurons Bot.

Ability to configure a trusted agent with PowerShell. (For environments where ITSM is also in use.) Workflows and tasks can be automated through trusted agents to receive and process requests using PowerShell scripts. For details, see the ITSM topic Configuring Trusted Agent with PowerShell.

External integrations via an iPaaS platform. (For environments where ITSM is also in use.) ITSM can now be (optionally) extended via an iPaaS platform, which enables you to quickly and easily build out integration flows (recipes) with third-party systems. Administrators can leverage a library of 1000+ pre-built connectors and recipes, including pre-built recipes for common Service and Asset Management use cases, using a seamlessly integrated administrative UI. The UI includes a visual no-code editor to build integration flows and use cases that reliably run on an enterprise-grade integration platform.

Ability to view dynamically updated shipping and invoice data for CDW purchase orders within ITAM. Integration with the value-added reseller CDW now includes the ability to view purchase order shipping and invoice data within the ITAM user console. For details, see Integrating with CDW.

Addition of a Deleted Assets Audit workspace. To help maintain data integrity, the Deleted Assets Audit workspace enables Asset Administrators to track asset records that have been removed from the ITAM database. For details, see Hardware assets > Deleting asset records (and tracking them).

Ability to import patch data for hardware assets from the Ivanti Neurons Platform. The displayed data (in the Hardware Assets workspace) includes the advisory and patch names, as well as the deployment status and date. For details, see Patch data.

Ability to integrate with vendors to streamline hardware asset procurement. The first vendor available for integration with ITAM is the value-added reseller CDW. For asset requests requiring a purchase order, you can now raise the order to CDW with several clicks from the ITAM user console. For details, see Integrating with CDW.

Addition of an Asset Financials dashboard. This dashboard provides three charts that display the total asset spend by year, total spend on different asset subtypes by year, and total asset spend by business quarter. For details, see Dashboards.

Ability to assign consumables to individual users or financial owners. From the Hardware Assets workspace, you can assign consumables to users and financial owners (similar to how you assign other types of assets). For details, see the procedure for assigning a consumable to a user or financial owner in Hardware assets.

Support for creating a template record for consumables as part of a purchase order. You can create template records for consumables to be purchased as part of a purchase order (similar to how you create template records for other assets). For details, see the procedure for creating a purchase order in Procurement.

Support for hardware asset DEX scores in ITAM Cloud environments integrated with Ivanti Neurons. You have the ability to view a hardware asset Digital Experience (DEX) score imported from Neurons. This score is calculated based on a curated set of indicators, hybrid machine learning, and statistical models and enables you to gain valuable insights into most asset-related issues. For details, see DEX scores.

Ability to enter a tenant URL into the smartphone app via a QR code. When launching the app for the first time, you may not know the tenant URL to enter. You can use the app to scan a tenant QR code that automatically enters the URL for you. This feature works for both the Android and iOS versions of the app. For details, see Mobile app.

Ability to disable the smartphone app QR code feature. Asset Administrators can disable the QR code feature described above to prevent other users from using this feature. For details, see Mobile app.

Ability to take delivery of assets using the smartphone app. The Ivanti Service Manager app for smartphones supports the ability to take delivery of hardware assets that are line items of a purchase order. Use the app to scan asset barcodes into the database at the point of delivery. For details, see Procurement > Taking delivery via the smartphone app.

Ability to integrate ITAM On-Premises with Ivanti Neurons for Discovery. You can integrate your local implementation of ITAM On-Premises with Ivanti Neurons for Discovery. Integration enables you to transfer device and invoice data from Neurons for Discovery into the ITAM database. For details, see Integrating with Ivanti Neurons for Discovery (for ITAM On-Premises only).

Ability to integrate with Ivanti Neurons for Spend Intelligence. You can link ITAM Cloud with Ivanti Neurons for Spend Intelligence so that a single set of data relating to software-asset contracts and contract line items is automatically passed between the two databases. For details, see Integrating with Ivanti Neurons for Spend Intelligence.

ITAM Cloud support for multiple warranties per asset. ITAM Cloud can sync with Ivanti Neurons to retrieve and display multiple warranties for a given asset (such as computers that often include separate warranties for their associated components). Additional warranties associated with an asset are located under a new Warranties tab in the Hardware Assets workspace. For details, see Hardware assets.

Ability to schedule data syncs from Ivanti Neurons. From the ITAM user interface, you can now schedule when and how often to run data imports from Ivanti Neurons. Do so from a new Schedule Setting page in the Asset Administrator Configuration Console. For details, see Customizing imports from the Ivanti Neurons Platform.

Enhancement for consumables. For consumable asset records with more than one linked storage space, you can now specify the portion of the overall quantity to be stored at each space. This information displays under a new Storage Space Transactions tab in the Hardware Assets workspace (for the consumable record) and Stock Management workspace (for the linked storage space). For details, see Hardware assets and Stock management.

Enhancements to the smartphone barcode-scanning app. When using the Ivanti Service Manager app to scan and track hardware assets, you can now switch between automatic and manual barcode scanning, toggle on a sound or vibration to indicate when an asset is scanned, and turn off the camera to avoid accidental scans. For details, see Mobile app.

New Cloud Service asset type. The Hardware Assets workspace has a new asset type for Cloud Service devices that includes a number of corresponding subtypes. For details about asset types, see Hardware assets.

Improved consumables workflow. When you specify a quantity for a consumable record, you can now link that record to one or more storage spaces using a new Storage Space tab. This is useful when you want the same quantity to display in multiple storage spaces. For details, see Hardware assets.

New IoT hardware asset type. The Hardware Assets workspace has a new asset type for IoT devices that includes a number of corresponding subtypes. For details about asset types, see Hardware assets.

Offline barcode scanning. Ivanti's smartphone app for scanning hardware assets now supports offline scanning. If internet connectivity is lost while you’re logged into the app, you can continue scanning barcodes as you would normally. Once you're back online, the app will automatically sync the scans with the database. For details, see Mobile app.

Asset Manager 2020.4 is downloadable as content package Drop #23 (202004). Drop #13 (201813) or later must already be installed before applying this package. It includes:

Dashboard for unused software. A new Software License dashboard tracks these categories: licensed software by title, licensed software unused in the past 90 days, and licensed software unused in the past 180 days. For details, see Dashboards.

Enhancements to the Vendors workspace. A new Category field automatically displays 'Asset Management' to differentiate between asset-specific vendors and other vendors and is useful when linking vendors to hardware assets. For details, see Vendors.

Capability to link software assets to the Product Catalog. You can now link software assets to software items in the Product Catalog. In the Software Assets workspace, use the Catalog Item field to link a software asset to a Product Catalog software item. In the Product Catalog workspace > Item Details tab, use the Software Asset field to create an association with a software asset. For details, see Software assets or Product Catalog.

For Asset Manager Cloud only:

•Enhanced integration with Ivanti Neurons. New MobileIron and MS Intune connectors for importing device data into Asset Manager.

•Capability to override default device connector mappings. In the Asset Processor Configuration workspace, a new option enables you to override the default connector mappings configured in Ivanti Neurons.

Asset Manager 2020.3 is downloadable as content package Drop #22 (202003), which is part of the Post Drop #15 (201902) consolidated package. It includes:

New hardware asset type. The Hardware Assets workspace has a new Medical Devices asset type that includes a number of corresponding subtypes. For details, see Hardware assets.

New attributes for the licensed software data imported from Ivanti Neurons. Under the Hardware Assets workspace > Licensable Software tab, newly added attributes are Last Used, Launch Count, Minutes Used, and End of Life.

Improved or enhanced integration with Ivanti Neurons. Includes the following:

•Improved SNMP connector mapping for importing non-computer devices such as printers, switches, and so on.

•Improved CDW connector functionality for importing invoices and purchase orders, linking PO line items, and so on.

•Enhanced connector mappings for Ivanti Data Center Discovery (DCD) and Jamf Pro when synchronizing device data.

Asset Manager Cloud: The ability to customize how asset data is imported from Ivanti Neurons. Administrators can create filters and field mappings for device types and subtypes that define how the Ivanti Neurons connector will import source asset data into Asset Manager. These customizations provide a high level of control over how the data is displayed in Asset Manager.

You can export the connector customizations as a package, then test them in a staging or UAT environment before using in a production landscape to sync data from Ivanti Neurons. The package enables you to easily duplicate the customizations across multiple tenants installed with the most recent version of Asset Manager Cloud. For details, see Customizing imports from the Ivanti Neurons Platform.

Facilities Management content package. Primarily for use with Ivanti Service Manager, this package also includes new facilities asset workspaces for Asset Manager that enable you to manage the non-device assets common to many facilities (such as office furniture and building equipment) and to create work orders for maintenance jobs in and around a facility. For details, see Facility assets.

Improved Ivanti Neurons integration for Asset Manager Cloud. Asset Administrators can use two workspaces—Asset Processor Configuration and Ivanti Neurons Asset Import Configuration—to set up the process for importing data records from Ivanti Neurons into the Asset Manager database. Importable record types include licensable software, invoices, and devices. For details, see Importing from the Ivanti Neurons Platform.

Improved asset fulfillment workflow. In the Stock Management workspace, Product-Catalog-item quantity levels automatically update when you fulfill asset requests for customers or procurement. For details, see Stock management.

Asset Mobile users can request assets for others. Users assigned the Asset Mobile role can place an asset request for themselves or for others from the Self-Service Portal website. For details, see Asset requests.

New Product Catalog request offerings. New forms are available for requesting Product Catalog bundles, consumables, mobile devices, infrastructure, and peripheral devices. For details, see Product Catalog.

Ability to automate the reordering process for Product Catalog items. You can enable automatic reorders for Product Catalog items (hardware and consumables—not software) using the Reorder level Qty and Reorder Quantity fields. For details, see Product Catalog.

New Certificate subtype. In the Hardware Assets workspace, a Certificate subtype now exists under the General Asset type. Use this subtype to link certificates to software assets. For details, see Hardware assets.

Software Assets field is now mandatory for entitlement line items. When adding software-entitlement line items to purchase-order contracts in the Contracts workspace, the Software Asset field is now mandatory. For details, see Contracts.

Fixes

Assigned value for asset model type displays correctly in the Hardware Assets workspace. Under the Hardware Assets workspace > Discovery tab, the Assigned Values Model field correctly displays the asset’s assigned value, not the discovered value as in previous releases.

New installer for 2019.1. The Ivanti Service Manager installer now includes the options to install Service Manager, Asset Manager, or both.

Ability to see results of asset fulfillment from the Stock Management workspace. Use the Storage Space Summary child tab to keep track of product catalog items (hardware and consumables) that are moved into and out of a storage space. Quantities increase when items are added via the Storage Space Item tab, and quantities decrease during asset fulfillment, when an item is transferred to a user's record under the Employee workspace > Asset tab. See Stock management.

Unique requisition numbers automatically added for new purchase orders. You no longer add your own requisition number to a purchase order. In the Purchase Orders workspace, requisition numbers are automatically added and incremented for new purchase orders. See Procurement.

The Consumables workspace has been removed. This information is now integrated into the Hardware Assets workspace, where a new asset type of Consumables is available for adding consumables (mice and keyboards) to your system. When creating a consumable here, you can also assign it to a storage space. This same action adds the consumable to the Stock Management workspace, under the storage space's tabs for both Assets and Consumables. Note that you can't specify a subtype for the Consumable asset type. See Hardware assets.

User drop-down list includes both login ID and display name. When clicking the Hardware Assets workspace > Assign User button to assign an asset to a user, the user drop-down list shows both the login ID and display name of each user in your system. Unlike display names (where more than one user can have the same name), user login IDs are unique and will help you identify the correct user. See Hardware assets.

Manufacturer workspace no longer has tabs. Child tabs for Configuration Item and Software Inventory have been removed. Use this workspace simply to add the names of asset manufacturers to your system.

Add purchase orders that don't automatically create new asset records. When adding a new hardware line item to a purchase order, clear the Create Asset check box to prevent a template asset record from automatically being created when submitting the purchase order. See Procurement.

Software product imports. Imported software products are matched up to existing asset records in the Software Assets workspace based on a combination of the Title, Version, and Edition fields. See Software assets.

New workspaces. These workspaces are new:

•Email Config: Configure all settings for outbound Asset Manager email. Available to Asset Administrators only.

•Inbox: Configure all settings for inbound email that will be created by the HEAT Email Listener. Use in conjunction with the Email Config workspace. Available to Asset Administrators only.

•Email: View all outbound email records that are manually created by users, or automatically created via triggered actions or workflows. Inbound emails created by the HEAT Email Listener are shown here as well. Available to Asset Managers, Procurement Managers, Contract Managers, and Storage Managers.

•Purchase Line Item: Enables you to manage a single line item in a purchase order for a consumable, hardware, or software. Available to Asset Managers, Procurement Managers, Contract Managers, and Storage Managers.

•Integration: Enables you to integrate with Ivanti Service Manager data after discovery. Available to Asset Administrators only.

•Asset Data Mapping: Configure or troubleshoot asset records after discovery. Available to Asset Administrators only.

If your system is integrated with Ivanti Service Manager, see the Ivanti Service Manager Admin online help for details about working with email servers, data integration, and asset data mapping.

Product Catalog items. You can create Product Catalog items for software or consumables—previously, items could only be hardware-related. Also, you can create bundles of those items by linking previously created catalog items into one offering. See Product Catalog.

Fixes

•In the Purchase Orders workspace, a deleted purchase order now automatically deletes any associated purchase line items and invoices.

•If the Product Catalog includes an image of an item, you can now see that image when requesting the item from the Asset Requests workspace.

•In the Hardware Assets workspace, when selecting an asset from the list view, the assigned values are displayed, not the discovered values.

•In the Locations workspace, vendor details are no longer part of the parent location information.

•When the Status field for an asset is changed to Assigned, Disposed, Lost, or Destroyed, the asset record is removed from its listed storage space in both the Hardware Assets and Stock Management workspaces.

•In the Contract Line Items workspace, modifications have been made to the entitlement-line-item descriptions and Entitlement Details tab.

•In the Invoices workspace, when an invoice is deleted, the shipments associated with that invoice are also deleted.

•When a Product Catalog item is assigned to an existing asset, the asset record's Description field is properly populated by the Description field of the Catalog Item.

•When data is imported, the system updates the financial transactions cost item (if the purchase price is available on import).

•Currency size limit increased to 12 digits.

•When you assign a user to an asset, the Inventory Transactions tab now includes the location for that event.

•The full name of a location is updated when a record is created or updated.

•The display name for MobileDevice and PeripheralDevice is updated for use in the CI Map display.

•Asset Processor can process data from Uno Discovery with System.NullReferenceException.

•Asset Processor can process data from Ivanti Neurons Discovery with an invalid character.